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Surprising hotel in a small town, looks new, fast checkin, great laundry option, free breakfast, nice pool area, hot tub did not work but that was ok.
2 queen bed room was roomy with working wifi, fridge etc.
Great ice machine but no water refill station as many of the other hotels in the area had.
Arriving back late after a full day in the desert we discovered our room was not cleaned and not organized ...I went to front desk and mentioned it to Hana the owner operator...she became adamant and rude saying that the reason the room
wasn’t cleaned was because we left the “do not disturb” card hanging on the door handle...I said we did not and left it in the room when we left in the morning...she kept saying no and any feeling of hospitality and “the customer is always right” was non existent ...hard to experience...she wanted to see the room and as she walked he she stopped over and picked up our “do not disturb” card where we left it on the inside of our unit, not on the door handle as she had said ...we were right ...then she admitted that she wasn’t around during the day do she didn’t actually know whether there was a DND tag on the door...basically housekeeping forgot or didn’t clean the room and used the excuse we, the customer made the mistake...and it felt like getting a clean room was going to be a hassle but did get one...but not apologies by the owner operator Hana what so ever ...zero hospitality abilities ...will post our experience and make sure anyone we speak to knows this operator spoiled our family vacation...
First, despite the very few number of guests, the breakfast was more than adequate. It was quite good, in fact in variety and freshness.
However checkin was a bit rough. We immediately noticed a loud "screaming" sound in and around our room, which was on the second floor. There are no elevators, and because we were on a cross country trip, and it was hot as H E L L we hauled all of our items into hotel quickly, but balked when we realized that the screaming sound was going to be a problem. We later tracked down the operator (whose English was pretty poor), and he told us that it is a plumbing problem and "the sound will stop when they stop running the water". That wasn't very reassuring, but they did offer to relocate us to the first floor - turns out King Beds are only on the upper floor....
The rooms were spacious, clean and orderly and everything seemed in good repair EXCEPT that the air conditioner was quite "freight train like" when the compressor came on. Despite that, we slept through the experience despite a somewhat lumpy mattress.
Finding available outlets for electronics recharging was a bit more trouble than in modern rooms, but it wasn't impossible.
Booked this hotel because there were many reviews on how friendly the staff was and how close it was to the Valley of Fire State Park. Loved its location. However, I did not like the service. Nowhere does it say online about a cut off time for check in. On my way to the hotel, there was a lot of traffic due to accidents on the freeway and it was a holiday so I called the front desk letting them know that we will be arriving late and the front desk rep kept saying "oh my gosh that's so late. We close check in at 10pm today" and I just think that they could have handled the situation better instead of complaining and getting annoyed at me that I was getting there late. I have no control over accidents and traffic on the freeway. Please refer to the photo attached to see that check in is available 24 hours....
When I arrived at the hotel, someone checked me in and they kept watching me and my friend until we got all of our things out of the car and when my friend was trying to get something to drink from the vending machine, they just looked at us until we went back to our rooms. Idk but it just made me uncomfortable. I don't know if that was just an off day because people review their service very well.
In terms of the room, it was just an ordinary room with not so comfy beds - you get the quality you are paying for. It definitely is a wonderful location if you want to be near the Valley of Fire State Park. I didn't try their breakfast so I can't speak on that
I found this hotel to be older but, everything was clean. A little short on plugin's for electronics. Not really a designated pet area but, found a place to use. Love places being dog friendly even for a fee. The hotel is out by itself so no where to eat or make a quick walk to for snacks. My only complaint was the perfume smell that they used in the room.
