First, I have to be honest that this hotel is no where near the North Shore of Lake Mead, so be prepared to stay on a freeway in a small town with no view. On the positive side, our room was nice and clean. We liked the separate sink from the toilet/shower so my daughter and I could put on makeup while others were using the bathroom. It appears that the staff of the hotel want absolutely NO contact with guests. They have blocked off the entire front of the hotel lobby to avoid talking to anyone. We arrived at about 1:30pm at the hotel after driving in from Las Vegas. We were told that we could not get into our room until 3:00pm check-in (despite the fact that there were only 2 other cars in the parking lot....obviously not full). My husband requested that we be allowed to just drop off our luggage or to use a bathroom to change so we could go hiking at Valley of Fire State Park. The woman behind the glass at the front desk said we could use the bathroom, but couldn't leave any luggage or get into a room before 3:00pm. She moved a large table that was blocking access to the hotel for us. We all put on masks and went to the bathrooms 2 at a time to not have "too many people" in the hotel area at a time. My son and daughter were scolded by an angry male employee for being beyond the "barricade". Both of my grown children told the gentleman that we were given permission to use the restroom to change, and were in fact staying at the hotel - but couldn't check in yet. I did not know that my kids had been scolded when I entered the hotel. I changed clothes and tried to leave by the way I had come. The large table had been moved back to block the lobby, so I started to scoot it over so I could leave. A man, who was very angry, came walking/running at me and yelling to not move things and to stay away from the front of the hotel. He was not wearing a mask. I told him that we had been given permission to use the bathroom, were told to go by the big table, and that we were guests of the hotel. He didn't stop yelling and started running at me yelling for me to go out the back door of the hotel. I yelled back that I didn't appreciate being yelled at and chased and wanted to get our money back so we could stay somewhere else. My husband ran in the hotel to see what was happening as I came running out yelling. My husband and the gentleman employee had a conversation to calm the situation down. Me and the kids wanted to leave, but my husband said it was only for one night and the man had apologized to him (didn't apologize to me) for yelling and chasing me. We found out that breakfast was also not going to be served. We asked for a discount, but that was refused. When we returned from hiking, the people in the room across from us couldn't get into their room due to the lock on the door breaking. They had a dog in there. When we got back from dinner, the poor people were STILL trying to get into their room. A few hours later, a worker came to help. He finally just cut a hole in the wall to get the door unlocked so they could get their dog and change rooms. The front desk called before we went to bed to say they were giving us a 50% on the room due to the disruption from the lock breaking across the hall. The whole day at this hotel was pretty much hard to believe. It really appeared that the staff at the hotel were using COVID as an excuse to not provide services. The pool was closed as well. They could have easily provided small individual boxes of cereal and small individual cartons of milk along with plastic spoons for breakfast without infecting anyone with COVID. It is a very small town and finding breakfast the next morning made us spend over an hour in line at a restaurant just to get something to go. I am aware that we are in a pandemic, and therefore folks need to wear masks and use proper hygiene. We are in a scary time right now. However, if you are going to have a hotel open for guests, then you need to have your staff wearing PPE and not completely block off the hotel to avoid interacting with a guest. Don't use COVID to avoid providing services. Please close your hotel if you do not want to provide service to guests. I don't need to add this, but also hotels don't need male staff that yell and chase guests. I will never ever ever stay here again despite how nice Valley of Fire State Park is. We do appreciate the 50% discount that we received after a long day, so I give them credit for that.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.