Location of this hotel is in centre of Vršac, which is the only bright spot of the hotel.
When you come to hotel you don't know where to leave the vehicle, because there is no check-in drive-in place, you have only a few parking spaces available which are poorly marked and which are usually occupied by taxis.
The hotel is generally poorly maintained which is visible at every step (curtain curtains, lamps which don't light, damaged walls and equipment,...)
Room which I have is small, air conditioning that you need constantly because it's very hot in room (summer) is above the bed and it blows directly on you. So in my room I also found some problems with poor maintenance: uneven recessed floor, inoperative air conditioning first two days, the night light didn’t work, damaged wall, damaged electrical socket, unclean window (whole week), damaged/worn bed sheets,…
In restaurant we have only breakfast, which is very basic, the problem is also that you can find breadcrumbs from previous guests on the table, damaged plates and cups that could be eliminated,…
I spent a night and had dinner, breakfast and lunch in this hotel. It is very well placed in the centre of Vršac. Everything is close-by. The room was fine, renovated, as well as bathroom. Food was ok, however service a bit on a slow side. Nevertheless, staff is kind and one could agree about certain details without problems.
We had a lovely greeting from reception. They gave us a suite as requested but with 2 singles instead of a double. They were very apologetic and happy to change. They gave us room way up on the 7th floor and it had a fabulous view of the city. To our surprise we had a knock on our door from a waiter with 2 big bowls of fruit and ice cream. The reason was for the room mix up which was no big deal but the ice cream was gladly accepted. Thanks to all the staff for such a memorable stay.
Consider I compare the hotel with other European and north american hotels,
Well the hotel has all minimum required, the service and breakfast is OK.
The TV was small, and I couldn't get an iron in the room, however they offered to have it as service in the morning but they were not sure when I get my shirt back.
The lobby people where very helpful and did their best to help me with booking.
WiFi was good for work inside the room. Rooms don't have a safe.
The hotel is for everyone's budget. Do not expect too much from the rooms, but expect the fantastic food and friendly staff. The double room in which I had stayed had everything that should have a room of a 3-star hotel. However, the rooms are quite narrow and small. This is the only complaint to the hotel.