It seems that there are no Standard Operating Procedure (SOP) and communications breakdown within the Maintenance, Housekeeping and Front Office team. Hot shower in our room was not working and had reported it to the Receptionist before we left the hotel for a dinner and walk. When we came back, we gave the receptionist courteousy reminder and to ask if our shower was fix. They couldnt answer that and immediately asked the maintenance staff which was happened to be standing outside of the lobby to fix it.
The Worst Part:-
The maintenance staff walked together with us into our room and washroom, with his same shoe which he wore when he stood outside of the lobby. After fixing it, he literally step on our floor mat to dry his shoe. The while floor mat was dark in colour and we asked him to bring that floor mat out!
After reporting it to the receptionist, they didnt really know what to do, and i asked them to get the housekeeping team to come and clean it. The housekeeping lady only came to replace a floormat, without mopping the floor. We hv to request over again and tell her what happened. No apologize from any of thm.
Extra tips, do not opt for their breakfast choice, there is only 6 items ala carte menu available. First day breakfast there are cereals bt the milk was abit sour, 2nd day breakfast, no cereals available.
Room was clean, Aircon was cold enough,only the room curtain is too thin, early morning whole room is very bright can't sleep for too late..Hotel near to central festival and makro.hotel provided shuttle to central festival mall.there is no 711 nearby,is not convenient for me.Overall everything is fine .
My big family came here for their holiday. I am so happy with the service of all staff. Very warm welcome of reception Team and cleaning room very well also change the free water in room I and my family will come here again for sure
Hotel is clean with helpful staff.Room cleaning very well.Nat and Reception staff They provide the shuttle bus for me everytime When I want I promise I will be here again next vacation or When I have the free time.
nice room， new hotel， clean. near to central festival hatyai and warm welcome from Nat ATV the Lobby I am so happy with the hotel because the location very close to shopping mall and very comfortable to find the food