Fantastic room and very friendly staff. Good location, close enough to all the attractions but far enough from the noise and busyness. While we stayed there was no dinner options but breakfast was still included and I would recommend their local dishes instead of anything you are used to. Beautiful pool and rooms were attended to very often and very well by the friendly staff.
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Date of stay: August 2024Trip type: Traveled as a couple
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Location of the hotel is quite convenient. Tuktuk to restaurants is fast and easy. Room is tidy and spacious. Most important, staffs are pleasant, polite and very helpful. They respond quickly to visitors’ requests and comments. Appreciate the hotel promising room of improvement in bathroom facilities.
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Date of stay: September 2018Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We stayed at this hotel in May for 2 nights . The room (standard room) was amazing, spacious, modern and decorated to our taste with fab little sculptures. There was a nice terrace to enjoy views of the pool. We were unlucky as the pool was closed for maintenance during our stay and opened day after we left. The pool area was really nice and I imagine anyone would enjoy a dip in the spacious pool,sunbed and pool side bar. Really sad we couldn't enjoy it although the hotel thoughtfully made arrangements for use of a neighbouring hotels pool. We did not take them up on this as we wanted to enjoy the hotel. Staff were all so friendly and helpful. In particular Kevin was on his first day working at the hotel when we visited was exceptionally helpful. The location is close to shop, restaurants and the old market, pub street and night markets are 5min away by tuk tuk only costing $2. The only downside to point out is the gym, it was very small, no working AC or water facilities. Had this been improved we would give it a 5 star. There was a spa however did not use it, the area looked tranquil.
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Date of stay: May 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The actual hotel was great and it hurts me to write a review two notches lower than I would've but we had a really bad experience when we booked a tour through this hotel. We booked a full day private car sunrise tour of Angkor Archaelogical Park through Damrei Angkor Hotel for $45 USD all agreed upon through email. On the actual day of the tour, our driver was very uncooperative. Not only did he not speak English, which made communicating which temples we wanted to see very difficult, but he also refused to drive us to Banteay Srei, a temple located 30 km away. He got another tuk tuk driver who spoke English to tell us that he wanted to charge us an additional $30 USD to drive there. We were happy to pay for gas but $30 USD was exorbitant. When we refused, he told us that he would drive us back to the hotel because the tour was over, since we had seen the three main temples. That's when he chose to tell us about the Short Circuit Tour versus the Long Circuit Tour. We had no idea what this meant as our hotel did not mention anything about this. From our understanding, we had the Long Circuit Tour, since the cost was $45 for a full day. After this argument, which felt more like an attack, our day was ruined. We did not travel all the way from Canada to end up not seeing Banteay Srei. I don't understand how a driver could be so unwilling to drive us to the temples around the park. Each request was met with eye rolling and an exasperated sigh. Such an unpleasant experience. There is clearly a miscommunication between the hotel and the drivers. I would like the hotel to improve its communication with the drivers to avoid this situation from happening to other travelers. Immediately after the tour, we spoke to the front desk, but they didn't seem to fully understand since their English wasn't good. The manager instead tried to get us to forget about the situation by redirecting our attention elsewhere.
In terms of the actual hotel, all the rooms and amenities were new, so we felt very comfortable in the rooms. The shower was heavenly. It was very modern and we felt like we were at home. They gave us free water bottles. There is also a fridge to store food. The room itself was quite large and spacious. The staff are very nice. They are helpful even if their English isn't the best. The welcome drink was also delicious! We found ourselves wanting more. Beware of the hallways leading up to the rooms. These hallways are outside and littered with bugs on the walls. Make sure you go in and out of the rooms quickly to avoid letting the bugs inside the rooms.
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Date of stay: November 2016Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We stayed here for 4nights. they provide airport pickup to the hotel. All staffs really nice and warm welcome. Room is good, clean sheet and cosy, wifi is good. location also good. easy to walk to many restaurants and pub street.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
