This hotel was nicely decorated and had a nice spa, but that’s where I would end the positives. The bed was hard as wood, they messed up on my room and put me in a smaller one than I paid for without the features I wanted like a balcony without telling me, and although they did offer to give me a late check out and complimentary airport transfer to make up for it this was not communicated to the rest of the staff and I had to go through everything again the next morning and then again at checkout. The worst part was that I had an early sunrise tour of the temples requiring a 3:45 am wake up call, and they never called. Thankfully I also set an alarm but this would have been awful! They did pack a nice breakfast for the tour however. All in all I wouldn’t choose this hotel again for the miscommunication and lack of follow through.
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Date of stay: November 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
What i liked best about the hotel is the massage and restaurant. They have spa services and it's cheap. We had Khmer Massage, it really loosen up your tight muscles after a few days in Angkor Wat. The restaurant sells decent food and allow us to take away as we do not have time to eat in on the last day.
However, the service staffs were not up to standard. They do not know how to service the customers. We asked for take away breakfast our morning sunrise angkor wat trip the day before, it was forgotten and they mistakenly gave us another room's breakfast which is only breakfast for 1 pax. When we returned, we told them that we only got 1 pax breakfast, they took no action. As we had already paid for the breakfast to be included in our booking, we think that it is unfair. We have to check with them 2 times before the manager come back to us with an answer. In the end, we managed to get discount for our massage service.
The location is far from the pub street. Tuk Tuk driver will charge USD 2 to 3 from pub street back to Damrei angkor.
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Date of stay: November 2016Trip type: Traveled as a couple
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The room was amazing and beautiful. The staff was great and very friendly. The view is beautiful and the pool are good. Better than I thought. Mala was great and very friendly and very great customer service
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Date of stay: April 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
I stayed here for two nights with a family member.
We were greeted at the airport by hotel staff and offered a complimentary bottle of water and wet wipe. Just what we needed!
Check-In went smoothly and our room was spacious and very clean. The air con worked wonderfully. There is complimentary WiFi in every room.
The hotel offers a number of tours. On our first day we decided to take the ‘small tour’ around Angkor Wat etc... Our tour-guide was very hospitable and made us feel very comfortable. On our second day we did another tour through the hotel to the Floating Village and Countryside. Once again, the tour-guide was great and the tour was highly enjoyable.
Breakfast was buffet style and caters to everyone’s needs.
Overall, we were very pleased with our stay. Faultless!
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Date of stay: January 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Jan 27, 2018
Dear Charlotte,
Greeting from Damrei Angkor hotel.
Thank you very much for your comments and share us, our teams really appreciate and thankful for the chance to serve you, we look forward to welcoming you back again.
Best regards, The management team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was clean and plenty big. The pool was beautiful to swim in at the end of the day after a big day on the feet. Breakfasts catered for all and the hot options changed on the two mornings we were there which allows for variety. Most of al the staff were very friendly and always obligingly helpful, the politeness and patience of the Cambodian people really is wonderful
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Date of stay: October 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
