Shangri-La Ulaanbaatar Restaurant Pictures & Reviews (Mongolia)
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We stayed here for two nights and enjoyed our stay. Our room was clean, comfortable, quiet and nicely appointed. The daily breakfast was great and had a huge variety so that there is something for everyone. The Chinese restaurant within the hotel is worth visiting however the bar on the second floor can be skipped. The service is slow and the menu limited.
The hotel staff was friendly and helpful. We would stay here again and recommend it.
The hotel staff was friendly and helpful. We would stay here again and recommend it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Sep 16, 2019
Dear teresa18,
Thank you for sharing your Shangri-La experience with us!
Your kind compliments and constructive feedback is much appreciated, we will ensure necessary improvements are made to Naadam's service quality and menu variety.
It was indeed a pleasure to have you stay with us and we look forward to welcoming you back soon!
Sincerely,
Terence Tan | General Manager
Thank you for sharing your Shangri-La experience with us!
Your kind compliments and constructive feedback is much appreciated, we will ensure necessary improvements are made to Naadam's service quality and menu variety.
It was indeed a pleasure to have you stay with us and we look forward to welcoming you back soon!
Sincerely,
Terence Tan | General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Possibly the most helpful, accommodating staff we’ve EVER encountered. We had a FedEx delivery scheduled for Monday. When that failed, numerous staff members offered to help, made phone calls, and kept up with tracking. When departing Mongolia on Wednesday morning, the hotel driver took us to FedEx office, then to cargo area at ULN. He went above & beyond as translator and negotiator, helped get our package and got us to our flight on time. Well done!
This property is beautifully maintained with lovely public spaces. Our deluxe room with king bed was spacious with lots of drawer & closet space and the bathroom had lots of counter space. Climate control was unreliable. The laundry service was reasonably priced and good quality. We were especially impressed by the very prompt service when calling housekeeping for additional clothes hangers and maintenance for a minor issue with television. Speaking of TV, they have a good selection of channels.
Housekeeping service was exemplary.
Cafe Park breakfast buffet featured nice variety of western and Asian dishes and service was very attentive.
Nadaam restaurant had some traditional Mongolian dishes which were quite good. The servings were quite generous and we could have shared an entree rather than wasting so much food. Service was not up to standards of the rest of this hotel - quite slow and non-responsive. Bartenders, however, were attentive so subsequent visits were to the bar area only.
Their Chinese restaurant, Hutong, was a special treat! Delicious Peking duck and fantastic service. Only negative was a forgotten vegetable side dish, but we didn’t really miss it and it wasn’t on the bill.
I noticed a smoky smell occasionally upon returning to our room, but it dissipated once the a/c ran a few minutes. Also, there was a strong air freshener odor in the public areas. We have since learned they had a fire four years ago, so I imagine there is some lingering odors from that. Please note, I have a very good sense of smell and my husband didn’t notice, so this should not be an issue for most people.
Great central location so walking to shopping and sights was not a problem. Overall, this was a wonderful place to spend five days and four nights and the warmth and kindness of the front desk staff as well as their driver makes this one of the best hotels we’ve ever stayed.
This property is beautifully maintained with lovely public spaces. Our deluxe room with king bed was spacious with lots of drawer & closet space and the bathroom had lots of counter space. Climate control was unreliable. The laundry service was reasonably priced and good quality. We were especially impressed by the very prompt service when calling housekeeping for additional clothes hangers and maintenance for a minor issue with television. Speaking of TV, they have a good selection of channels.
Housekeeping service was exemplary.
Cafe Park breakfast buffet featured nice variety of western and Asian dishes and service was very attentive.
Nadaam restaurant had some traditional Mongolian dishes which were quite good. The servings were quite generous and we could have shared an entree rather than wasting so much food. Service was not up to standards of the rest of this hotel - quite slow and non-responsive. Bartenders, however, were attentive so subsequent visits were to the bar area only.
Their Chinese restaurant, Hutong, was a special treat! Delicious Peking duck and fantastic service. Only negative was a forgotten vegetable side dish, but we didn’t really miss it and it wasn’t on the bill.
I noticed a smoky smell occasionally upon returning to our room, but it dissipated once the a/c ran a few minutes. Also, there was a strong air freshener odor in the public areas. We have since learned they had a fire four years ago, so I imagine there is some lingering odors from that. Please note, I have a very good sense of smell and my husband didn’t notice, so this should not be an issue for most people.
Great central location so walking to shopping and sights was not a problem. Overall, this was a wonderful place to spend five days and four nights and the warmth and kindness of the front desk staff as well as their driver makes this one of the best hotels we’ve ever stayed.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Oct 25, 2018
Dear katbee33,
Thank you for sharing your Shangri-La experience with us!
We are very pleased to hear that you have enjoyed your stay and that our colleague was able to assist you with your package!
Your kind compliments and constructive feedback is well appreciated and we will ensure necessary improvements are made.
It was indeed a pleasure to have you, and we look forward to welcoming you back soon.
Sincerely,
Terence Tan | General Manager
Thank you for sharing your Shangri-La experience with us!
We are very pleased to hear that you have enjoyed your stay and that our colleague was able to assist you with your package!
Your kind compliments and constructive feedback is well appreciated and we will ensure necessary improvements are made.
It was indeed a pleasure to have you, and we look forward to welcoming you back soon.
Sincerely,
Terence Tan | General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.


The Shangri La is the best hotel where I've stayed in Ulan Bator so far. The staff is very kind and helpful and the hotel is a truly five-stars hotel. When I was there, the concierge help us to rent a van with a driver included and spent the day at the countryside.
Food is also good, breakfast buffett and the chinese restaurant wete my favorites.
Food is also good, breakfast buffett and the chinese restaurant wete my favorites.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Nov 1, 2016
Dear Freddy T,
Thank you for sharing your Shangri-La experience with us!
We are thrilled to be your choice of Hotel in the city and glad that our colleagues & restaurants made a great impression on you.
Your kind compliments and unfailing support are much appreciated and thank you for taking your time to provide us with a great review!
We look forward to welcoming you back soon!
Sincerely,
Gary Biondo
General Manager
Thank you for sharing your Shangri-La experience with us!
We are thrilled to be your choice of Hotel in the city and glad that our colleagues & restaurants made a great impression on you.
Your kind compliments and unfailing support are much appreciated and thank you for taking your time to provide us with a great review!
We look forward to welcoming you back soon!
Sincerely,
Gary Biondo
General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Did a little getaway with my family this weekend @Shangri la Hotel located right in the middle of the city, really enjoyed the view :). As for the the room it was half deluxe room just perfect for us with 2 kids. Had a delicious brunch at Hutong restaurant enjoyed Chinese food before heading to the Sports club. Our kids had the most fun swimming & playing in the pool, jacuzzi. Would really recommend 👌🏽 We had a great memorable weekend!
Thank u! ☺️
Thank u! ☺️
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Sep 15, 2021
Dear Coastal413239,
Thank you for the wonderful and encouraging review!
We are thrilled to have been part of your great experience and we appreciate your great compliments on our restaurants and facilities. We truly value your feedback and the time you took to share your comments on our "Staycation" package.
Once again we appreciate your kind support. We are looking forward to welcome you back soon.
Sincerely,
Rasmus Seah
General Manager
Thank you for the wonderful and encouraging review!
We are thrilled to have been part of your great experience and we appreciate your great compliments on our restaurants and facilities. We truly value your feedback and the time you took to share your comments on our "Staycation" package.
Once again we appreciate your kind support. We are looking forward to welcome you back soon.
Sincerely,
Rasmus Seah
General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We’re
staying for 2nights , the room was so clean,ordinary. The Restaurant food was so delicious ,fresh and authentic International cuisine..
Thank you for great service , hospitality at front desk, Anu, Mara.
We’re wish you all the best in your life.
We’ll happy to see you again under your service.
staying for 2nights , the room was so clean,ordinary. The Restaurant food was so delicious ,fresh and authentic International cuisine..
Thank you for great service , hospitality at front desk, Anu, Mara.
We’re wish you all the best in your life.
We’ll happy to see you again under your service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Jan 6, 2020
Dear Bojoo69,
Thank you for sharing your Shangri-La experience with us!
We are very pleased to hear that you have enjoyed your stay and your kind compliments for our Room, Restaurant and Colleagues are very much appreciated!
It was indeed a pleasure to have you stay with us and we look forward to welcoming you back soon!
Sincerely,
Terence Tan | General Manager
Thank you for sharing your Shangri-La experience with us!
We are very pleased to hear that you have enjoyed your stay and your kind compliments for our Room, Restaurant and Colleagues are very much appreciated!
It was indeed a pleasure to have you stay with us and we look forward to welcoming you back soon!
Sincerely,
Terence Tan | General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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