Shangri-La Ulaanbaatar Rooms

Shangri-La Ulaanbaatar Rooms Pictures & Reviews (Mongolia)

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Room/Suite (56)
Room review highlights
... There is also a cinema if you are in the mood! Our room was superb! with amazing views to the Mongolian landscape....
... the best to make its visitors happy. Staff was excellent, my room was large and clean. Location is very good and the hotel is...
... with wet hair; let a male engineer go to a female guest's room alone at 2am in the middle of the night. I washed my hair...

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Alexandra K wrote a review Oct 2019
1 contribution1 helpful vote
5.0 of 5 bubbles
The hotel definitely deserves more than 5⭐️... the building is amazing and the interior design makes you feel the way Mongolian culture interacts. The breakfast area is big and the breakfast rich with choices.
You have many options for lunch or dinner, among 3 different restaurants in the hotel or even more if you wish to go to the shopping mall, which is actually a part of the hotel. There is a gym in the hotel that meets the highest expectations, with personal training if you wish and a big swimming pool!
If you have kids they will love the adventure park... a huge area next to the gym, which is built to provide an excellent and safe environment where children can have a great time! The setup is really breathtaking and staff are very polite and good with children.
During the day you can visit the mall. Four floors of shops and entertainment. There is also a cinema if you are in the mood!
Our room was superb! with amazing views to the Mongolian landscape. Room service was excellent.
The staff in every part of the hotel are very polite, friendly and helpful, make you feel like home...
Even if there is an event at the hotel.. the quiet and relaxing atmosphere is not affected.
A special thanks to the general manager, the executive chef and F&B manager for making our stay so unique!
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Date of stay: September 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Oct 9, 2019
Dear Alexandra K,
Thank you for sharing your Shangri-La experience with us!

We are very pleased to hear that you have enjoyed your stay and your kind compliments are much appreciated!
It was indeed a pleasure to have you and we look forward to welcoming you back soon!

Sincerely,
Terence Tan | General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
doliche wrote a review May 2018
Washington DC, District of Columbia160 contributions120 helpful votes
5.0 of 5 bubbles
I stayed in this hotel for a week. It was a great experience. From check in till checkout this hotel may be shown as an example to the students studying tourism how an hotel can do the best to make its visitors happy. Staff was excellent, my room was large and clean. Location is very good and the hotel is connected to the shopping mall, gym is well equipped. The best hotel in town.
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Date of stay: May 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded May 30, 2018
Dear doliche,

Thank you for sharing your Shangri-La experience with us!
We are honored by your kind compliments about our facilities & colleagues and are delighted that you enjoyed your stay with us!

We look forward to welcoming you back again soon!

Sincerely,
Gary Biondo
General Manager
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Angel M wrote a review Dec 2024
1 contribution
1.0 of 5 bubbles
Staff let me go to bed with wet hair; let a male engineer go to a female guest's room alone at 2am in the middle of the night.

I washed my hair at 1:00 am and when I wanted to use the hair dryer I realized it was broken.

Called housekeeping to ask them to send a new one. The response was that housekeeping was off duty and would work in the morning.

I said, I need a good hair dryer, which is a service any hotel should provide. Response, housekeeping is off duty and will be working in the morning, he doesn't have a key for the hairdryer.

I said, your housekeeping's commute has nothing to do with me, I just need a hair dryer, are you going to let me sleep with wet hair? Reply, he has no key and no way to get a hair dryer.

I said, call your manager. Repeated the question to the manager and said send it now.

Ten minutes later, someone came, I opened the door to find a male engineer, alone, at this time of the night it was two o'clock in the middle of the night and I was a female. I was tempted to ask Shangri-La what the hell were you thinking?

Then I opened the door to my room and at two o'clock in the middle of the night, the man stood in the middle of the hallway and the door to the room, waiting for him to finish his repairs.

I felt like my personal safety was threatened!!!!

Once again, the entire time, no one, not a single word of apology was uttered to me.

I stayed at the hotel for one night and one dinner, and the dinner experience was not good.

The room amenities were also a lot of things that didn't make sense.

The waiters in this hotel all, I mean all, looked unhappy. I didn't see a single smiling face from check in to check out.

This is the worst review I have ever written for a hotel.

I can't believe this is Shangri-La and everyone at the hotel should be ashamed of themselves for this.
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Date of stay: November 2024Trip type: Traveled on business
Room Tip: Worst Service! No Security! Don't Come!
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Janet R wrote a review May 2017
London, United Kingdom64 contributions40 helpful votes
5.0 of 5 bubbles
Well positioned five star hotel in the middle of the city. My room was quiet, spacious, the bed large and comfortable, great duvet and pillows. The lighting system and television were easy to use - unlike in some modern hotels! The breakfast was good with wide choice. The service excellent, everyone friendly as well as helpful. Pleasant terrace bar on the second floor. Sadly the bar on the 21st floor was not open.
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Date of stay: May 2017Trip type: Traveled on business
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Jun 5, 2017
Dear Janet R,

Thank you for sharing your Shangri-La experience with us!

Your kind compliments are much appreciated and it will further motivate our colleagues to achieve excellence. The Horizon Club Lounge on the 21st floor is now open and ready to serve our guests, it will be our pleasure to welcome you back soon!

Once again, thank you for taking your time to provide us with a great review!

Sincerely,

Gary Biondo
General Manager
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Anna K wrote a review Sep 2021
2 contributions1 helpful vote
5.0 of 5 bubbles
We visited Shangri-La Ulaanbaatar for our anniversary. Service was really good and hotel room was spectacular. Specially duty managers Aminaa and Khulan were 🤟🏼🤟🏼🤟🏼. We had very nice and memorable moments @Shangri-La hotel. Thanks Shangri-La for making our stay such an amazing experience 😃
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Bring your swimming hat, gaggles and suit (not provided currently due to Covid-19) if planning to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Sep 15, 2021
Dear Anna K,

Thank you for sharing your Shangri-La stay experience with us!

Your kind compliments & constructive comments are much appreciated and you enjoyed your special occasion stay with us and that our Duty Managers were able to make your stay more delightful and unforgettable.

It was indeed a pleasure to have you and we look forward to welcoming you back soon.

Sincerely,
Rasmus Seah
General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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