We had a day room at Novotel. It was a welcome pause on what was a very long trip from the South Gobi Desert back to Wahington DC. Our oom had everything that dusty and tired travelers might need, Our tour group also had our farewell dinner here. The food was well-prepared, although the duck was a little bit chewy. We recommend this hotel.
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Date of stay: June 2019Trip type: Traveled as a couple
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Jul 9, 2019
Dear Realbigbear,
Thank you for taking your time writing about your visit to Novotel Ulaanbaatar. It was my pleasure to read that you enjoyed your stay with us. At the same time, please take my apologies that the duck was chewy.. I will share your feedback with my team and will ensure improvements will be made. We are all looking forward to the opportunity of welcoming you back in the future, should your travels bring you back through Ulaanbaatar. Sincerely, Delgermurun Gankhuyag Manager
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From check in, bags placed in our rooms, lunch at the at the ground floor Gourmet Bar on arrival,room servicing staff, buffet dinner and breakfast at the food exchange and the arrangement of taxis and a private car and driver to take us to the ski and toboggan slopes we cant thank the staff enough for their attention to detail and excellent service. We were there with family for a weekend "staycation". Next time we are in Mongolia we will most definitely be back with another family group. Highly recommended.
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Date of stay: January 2020
Room Tip:best views of the city and surrounding area is from the top floors - magnificent
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Jan 14, 2020
Dear Russell T Thank you very much for leaving such a positive and for the team very motivating review in regards to your most recent stay here with us at Novotel Ulaanbaatar. To receive such great Feedback from our Guest is our motivation to stay focused on our guest' wishes and needs and to do everything possible to exceed our Guest's expectations during their stay. We all here on side look forward to welcome you and your family soon again here with us in Ulaanbaatar. Kind Regards M. Schumacher / General Manager
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Check in was quick, staff were friendly and good English was spoken. The room was large and on a high floor with a great view towards Sukhbaatar Square. The shower was great (rainfall and normal) and the TV had a huge selection of international TV channels. There was the AC system as well as a radiator and the window opened to allow outside air in.
Breakfast had a large selection of Western and Asian options and eggs and different coffee drinks made to order. The hot Western breakfast choices were very good. The bread was not so good.
The Biere House in the lobby seemed to be quite popular which gave it more atmosphere than most hotel bars. Prices were good (about $2 for a beer and $4-8 for food - portions were huge and the quality was good).
The hotel had a supermarket in a small shopping centre nearby and several restaurants in the are. Sukhbaatar Square was about a 5 minute walk away and the State Department Store was under a 20 minute walk so the location was good (given the traffic in Ulaanbaatar it was probably just as quick to walk).
Would certainly stay here again.
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Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Feb 28, 2020
Dear JamesLWelch
Thank you very much for taking your precious time to write such an encouraging detailed review in regards to your most recent stay here with us at Novotel Ulaanbaatar. Rest assured that your review will be shared within the team and be a motivation for all of us to remain focused on delivering a high level of quality of product and service to all our guest at any time. We all here look forward to welcome you back soonest. Kind Regards M. Schumacher / General Manager
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We happened to stay at Novetel Ulaanbaatar after our trips to the country side. It was a comfortable stay that exceeded our expectations. The twin room was spacious at 35 square metres. The 2 beds were placed at a comfortable distance apart. As I am a light sleeper, this was a lifesaver! The staff at the reception spoke perfect English and helped us to post some stamped postcards. The hotel was near to Sukhbaatar Square and a French bistro! Upon checkout, the staff returned our deposit in Tugrik. This posed a slight difficulty as we had to change the Tugrik back into USD dollars at the airport before you check in. It wasn't a big deal that day as the queue at the airport's bank was short.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Aug 7, 2019
Dear sheerysoonmx
Thank you very much for taking the time to send a review in regards to your most recent stay here with us at Novotel Ulaanbaatar. The Team and I are glad to hear about your nice experience in terms of guest interaction and quality of service with us during your time in Mongolia. The return of the Deposit in local currency only is related to some currency exchange policies which only allow us the mentioned way to return the deposit to our guest. We hope to get the chance to welcome you again soon here with us and remain with kind regards.
Michael Schumacher General Manager
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I am staying at Novotel since 10 days, staff are quiet nice but just a few are speaking english. Hotel rooms is confortable, landry service is good. Some points make me unconfortable here is the quality and choice of the food at restaurants. The buffet on the 2d floor is really bad . The breakfast is poor and it is compulsory to have it in the room. Restaurants and food at not at the standard of Accor group especially for Novotel.
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Date of stay: February 2022Trip type: Traveled on business
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Jul 5, 2022
Dear Valued Guest Jeanjakarta
Thank you for your kind review. Please come again.
Warmest regards. Novotel team
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Dear aiei2016
Greetings from Novotel Ulaanbaatar.
Please be informed that our Hotel is a non smoking hotel (related to local laws) and we do not offer any rooms with balconies. We have indeed special assigned smoking areas both outside and inside the building.
Kind Regards
Michael Schumacher
General Manager