Ohana Phnom Penh Palace Hotel Restaurant
Ohana Phnom Penh Palace Hotel Restaurant Pictures & Reviews (Cambodia)
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After reading so many reviews about various hotels I decided to book this one. The rooms were spacious. Ask for the 6th floor. They have all been recently renovated and modernized. Great staff and fast room service. Great pool area and the restaurant food was pretty good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Ohana_Hotel_PP, General Manager at Ohana Phnom Penh Palace Hotel
Responded Jul 11, 2018
Dear SydneySinger, many thanks for taking the time to write a review of your recent stay at the Ohana Phnom Penh Palace Hotel, your feedback is very much appreciated. We are delighted to hear that you enjoyed your stay with us and we hope to welcome you back sometime in the future, until then all the best with your onward travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very disappointed with our visit to this hotel certainly is not a "palace"! Construction noises constant from the roof above, plus noise from the local markets at set up. Our children were placed on a separate floor which was rectified once I complained, we were given our room but upon entering it was not ready. We ate at the restaurant there was only my family a party of 4 and 2 other patrons, I had requested a vegetarian meal which after over half an hour turned up with shrimps! Sent back it was then returned with no tofu but had bacon! My son was too tired to wait another half hour, then we were over charged for drinks we never had when I advised I was not happy they just laughed! Our kettle in our room leaked all over our table wetting all our documents. Hot water hit and miss through out our visit not appreciated at 4.30am when catching a flight. Our son was struck with a travel bug they were very reluctant when I asked if I could have a bottle of water but eventually they gave me one. Sorry not a hotel I would recommend.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
It is a refurbished middle class Hotel next to riverside. The giantibis bus stop is nearby.
Next nice restaurant is the Metro at the corner in the opposite.
It is easy to walk to the kings palace and the national museum.
Next nice restaurant is the Metro at the corner in the opposite.
It is easy to walk to the kings palace and the national museum.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Firstly, I am not the type of person to write negative reviews on TripAdvisor but after reading all the reviews before booking I was so terribly disappointed with the hotel.
Positives:
- Location, cheap tuk tuks to all hot spots
- Bedroom was ok and as presented on trip advisor however bathroom is dated.
- Pool is lovely and crisp but it has hardly any sun because of the shape of the building.
- Massages on site, i had two, they were wonderful.
Negative:
- Street view balcony room over looks the dodgiest and smelliest street where there are "guest houses and massage parlours" operating at all hours of the night.
- Bathroom is old and gross, they still have a plastic shower screen over the bath/shower which I didn't see in any of the photos on booking.com
- when booking a massage I was told to go and wait near the massage door, after 10 minutes I went back to reception to say no one was there and they told me that they had to call for the therapist and she would be here in approx 30 minutes.
- we went to the restaurant for lunch one day at 1:10pm and we were told we could only order a tuna sandwich as there was only one chef on and he was "busy doing other things"
- called for room service, language barrier is a definite issue however my main concern was that I asked for 4 things from the menu and was told that they only had 1 of them.
- 2 consecutive days of cold showers - with no explanation
- wifi is ridiculous, impossible to even load Facebook without a 10 minute delay.
- breakfast is not worth the "inclusion" on one particular day we went there was no bacon! (Don't advertise a western breakfast if your not going to have bacon)
In summary, I know I've slammed this hotel but I have travelled all over SE Asia and there is no value for money at this hotel.
- final and minor complaint but it seriously irritated me by the end of my 4 night stay. The electronic swipe card entry would fail red twice, beeping for 10 seconds before I could then swipe again to get the green light. After entering and exiting that many times over the past 4 days by the end of it I was pulling my hair out at that stupid beep and delay!
I also don't believe they should be rating themselves as 4 star.
Positives:
- Location, cheap tuk tuks to all hot spots
- Bedroom was ok and as presented on trip advisor however bathroom is dated.
- Pool is lovely and crisp but it has hardly any sun because of the shape of the building.
- Massages on site, i had two, they were wonderful.
Negative:
- Street view balcony room over looks the dodgiest and smelliest street where there are "guest houses and massage parlours" operating at all hours of the night.
- Bathroom is old and gross, they still have a plastic shower screen over the bath/shower which I didn't see in any of the photos on booking.com
- when booking a massage I was told to go and wait near the massage door, after 10 minutes I went back to reception to say no one was there and they told me that they had to call for the therapist and she would be here in approx 30 minutes.
- we went to the restaurant for lunch one day at 1:10pm and we were told we could only order a tuna sandwich as there was only one chef on and he was "busy doing other things"
- called for room service, language barrier is a definite issue however my main concern was that I asked for 4 things from the menu and was told that they only had 1 of them.
- 2 consecutive days of cold showers - with no explanation
- wifi is ridiculous, impossible to even load Facebook without a 10 minute delay.
- breakfast is not worth the "inclusion" on one particular day we went there was no bacon! (Don't advertise a western breakfast if your not going to have bacon)
In summary, I know I've slammed this hotel but I have travelled all over SE Asia and there is no value for money at this hotel.
- final and minor complaint but it seriously irritated me by the end of my 4 night stay. The electronic swipe card entry would fail red twice, beeping for 10 seconds before I could then swipe again to get the green light. After entering and exiting that many times over the past 4 days by the end of it I was pulling my hair out at that stupid beep and delay!
I also don't believe they should be rating themselves as 4 star.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Ohana Hotel was a wonderful place to stay. it was close to the Royal Palace and the National Museum. It was a block from the river and there was an outdoor market right nearby.
The rooms were very nice, clean and large. There was a very nice pool on the first floor and on the roof a hot and cold plunge pool. Also on the roof was a restaurant and bar. I loved watching the traffic on the river while having breakfast. The staff was friendly and very helpful.
The rooms were very nice, clean and large. There was a very nice pool on the first floor and on the roof a hot and cold plunge pool. Also on the roof was a restaurant and bar. I loved watching the traffic on the river while having breakfast. The staff was friendly and very helpful.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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