Hotel is decent, poor lobby and somewhat clean. The rooms were dated and gloomy. At one point I thought it was haunted. Its bad breakfast cost USD10 per person and is equivalent to food for two persons in a mid range restaurant serving decent food. Apart from a Ms Sophany, the rest of the service staff were uninterested in our arrival. Rooms were old. Better options elsewhere.
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Date of stay: August 2016Trip type: Traveled with friends
Room Tip:Choose another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
I payed $64 for a standard room.All the facilities in this hotel are very average and I think it's overpriced by $20. The buffet breakfast is substandard but the view from the outdoor restaurant terrace memorable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
After reading so many reviews about various hotels I decided to book this one. The rooms were spacious. Ask for the 6th floor. They have all been recently renovated and modernized. Great staff and fast room service. Great pool area and the restaurant food was pretty good.
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Date of stay: May 2018Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Jul 12, 2018
Dear SydneySinger, many thanks for taking the time to write a review of your recent stay at the Ohana Phnom Penh Palace Hotel, your feedback is very much appreciated. We are delighted to hear that you enjoyed your stay with us and we hope to welcome you back sometime in the future, until then all the best with your onward travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First, the staff at the Ohana was fantastic, but the hotel is not up to even a 3 star standard. I stayed here only one night as part of a tour; however, it was the first night of our tour, and I worried that based on this hotel that I had made a big mistake booking this tour.
The location is by the river, and I found it sketchy and did not feel safe walking alone even during the day. My room was large but very dirty - with stained items, broken furniture and a disgusting bathroom. Something backed up in the floor bathroom drain, and the shower/bath was covered in mold. Also, there was no hot water.
My room faced other buildings (with barred windows), and the market which was loud. The pool was small, and the lobby was fine. The rooftop restaurant was under construction and could not be used. I would not recommend the Ohana hotel.
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Date of stay: October 2016Trip type: Traveled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Very disappointed with our visit to this hotel certainly is not a "palace"! Construction noises constant from the roof above, plus noise from the local markets at set up. Our children were placed on a separate floor which was rectified once I complained, we were given our room but upon entering it was not ready. We ate at the restaurant there was only my family a party of 4 and 2 other patrons, I had requested a vegetarian meal which after over half an hour turned up with shrimps! Sent back it was then returned with no tofu but had bacon! My son was too tired to wait another half hour, then we were over charged for drinks we never had when I advised I was not happy they just laughed! Our kettle in our room leaked all over our table wetting all our documents. Hot water hit and miss through out our visit not appreciated at 4.30am when catching a flight. Our son was struck with a travel bug they were very reluctant when I asked if I could have a bottle of water but eventually they gave me one. Sorry not a hotel I would recommend.
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Date of stay: June 2016Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
