Nice hotel within waking distance of restaurants. Very nice pool to relax in after a day sightseeing staff very friendly an couldn't do enough for you. Breakfast was good and plenty to choose from and hotel was very clean.
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Date of stay: May 2015Trip type: Traveled with family
Room Tip:Room was a good size and clean
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The room was very large, clean and comfortable, AC, hot water and wifi were all good. Rooftop restaurant balcony was the best point in this hotel especially breakfast at morning overlooking the river and palace rooftops.
The location was good, half a block in from the river, very convenient to the Royal Palace and museum. There are lot of bars and massage parlors near by and food market next door. It was good value for money at good location. But the hotel looked slightly dated. I thought breakfast was more than adequate with made to order eggs, and fabulous fresh local fruit. The pool looked good although I did not used it The room was clean.
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Date of stay: December 2022Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SECOND REVIEW - had stayed previously. This review reflects three separate stays over August & September. Staff: It's not about the greetings or smiles it's how committed to helping resolve an issue when there is a problem that matters. Mostly underperformed 3/10. Housekeeping very good and helpful 9/10. First time in my life I have tipped the lady who cleaned my room. Rooms: Depends on which room. I had Balcony Room on Level 4, Residence Room on Level 6 (thought there was nowhere to place wet towels etc) and extended stay on Level 5. (505). All rooms I stayed in were the front street view with big balcony. Accept that some noise impact from noisy Bar across street and usual street noise, so if this disturbs you avoid balcony - especially street facing. Other rooms/positions not experienced but another guest mentioned side view (towards markets) also experiences noise. Hotel Building: must be older than it looks. ACs in need of serious overhaul. Check the mould in the Lobby above the lounges cluster. One room reeked of mould which was visible. Yet, was shown this room as an option when had a problem in my room with AC. Had dripping onto floor that bad that it needed a bathmat in middle of entrance area in my room. Staff explained it was because I was running on low temp setting all day every day. During one of the attempts to resolve the ac maintenance man simply took out the filter and washed it out in my shower and put it back. Improved 100% and stopped the dripping. Sadly, it took four days to get there! There are some underlying problems with the prior poor maintenance for this old thumper. Pool: Very nice for a semi undercover hotel pool. Not a tropical setting but good size. Several sun lounges but the area, being partially under cover is shielded from the sun by the building. Water can be quite chilly. Otherwise, 7/10. Gym: Several cardio machines (no bike) one folding bench, a range of DBs and a multi-function exercise machine looking towards pool. Reasonable for a hotel gym Tip: make sure ac is on 30 mins before going there. All equipment worked well. 7/10 Breakfast: Well-staffed and buffet selection regularly checked and refilled. Could benefit from small fire heaters under dishes to keep warm, egg station. and poor working toaster never set correctly. I enjoyed the selections, especially the curries when prepared. Some may see this as limited choice as one vegetarian complained but worked for me. 9/10 Location: I thought well located close to Riverside, local market (although this has some downside) restaurants/cafes and Bars yet far enough away to get away to avoid the noise and hassle except from the Bar across the road. Easy walk to Palace and short Tuk Tuk ride to many other local attractions. Plenty of annoying Tuk Tuk drivers outside as there is throughout the immediate broader tourist area. 8/10 Has chilled water refill station next to elevator on ground floor. BYO bottle 10/10 Booking: My pain was eased getting an extended stay at USD32 per night (includes tax/with breakfast) through AGODA. As such have rated higher than if paid full price. Several questions I had raised earlier remained unanswered when I sent messages through email and Messenger. Staff later advised me they ignore email because they get too many (meant spam?). At above rate - would stay again!! Otherwise...?
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room was spacious and clean, well equipped - safe, kettle, fridge, hairdryer. Good selection of breakfast choices, from Asian to western style. Beautiful view from the rooftop, you can sit at the bar or in the pool, get a drink and admire. Very close to pubs, bars, market, riverside, royal palace.
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Date of stay: October 2017Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded Oct 22, 2017
Many thanks for taking the time to write a review, it is very much appreciated. We are delighted to hear that you enjoyed your stay with us at the Ohana Phnom Penh Palace Hotel. Wishing you all the very best for the rest of your travels, and hopefully we will be able to welcome you back to the Ohana some time in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location: Good location, close to night market and main tourist strip Room: I've stayed here as part of a tour and it was in a standard room. The room was clean but basic, with amenities typical of a 3 star hotel.
Service: Level of service at reception desk is rather poor; a reception staff tried to talk me into taking my laundry elsewhere to wash because the hotel was “very busy”. He changed his mind about how busy they were after I've asked to speak to his manager and for his name. Another staff looked at my US100 bill (withdrawal a minute earlier from an ATM in the hotel lobby) suspiciously and begrudgingly took it. Staff at breakfast varied between helpful, over enthusiastic and just ignoring guests. Food: We only had breakfast and it was better than expected in terms of selection. There's an egg station. Facilities: There's a decent pool that’s clean and a good bar service. We also had massages in the hotel. The massages are very expensive by local standard so it’s better to go to a place outside.
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Date of stay: March 2013Trip type: Traveled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
