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All You Need to Know About the Rooms
at The Townhouse

Room/Suite (158)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... decided to stay at the Townhouse for our anniversary after recommendations from friends. Positives to start with. The complimentary Port in the room was a lovely touch and, having been offered an upgrade to the room by email, I was really impressed with the bathroom and the massive roll top...
Lovely hotel BUT a major error over our 2 night booking. We were told at breakfast on Day 1 that we had booked room only. I questioned this, but was told we would have to pay for breakfast. So, we chose the minimum available. Continental breakfast was very, very limited, as others have said....
This was a return visit to The Townhouse following several previous visits.We can usually be sure of good service from all members of staff. Our room was comfortable and reasonably well appointed with a spacious bathroom.The hotel is situated within walking distance of the theatres, several other...

Reviews that mention rooms

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We decided to stay at the Townhouse for our anniversary after recommendations from friends.
Positives to start with. The complimentary Port in the room was a lovely touch and, having been offered an upgrade to the room by email, I was really impressed with the bathroom and the massive roll top bath. The bed was really comfortable and the room spacious and well designed.
Breakfast was delicious, absolutely the best scrambled egg I have ever tasted, and my husband really enjoyed his full English.
Less positive; although there was a fan in the room it was very under powered and didn't do much to alleviate the heat. At breakfast on the 2nd day there was no one in attendance in the dining area to take our
order or replenish the coffee and several of the tables had not been reset after previous breakfasters. (A total opposite to the previous morning when a lovely friendly lady was in charge!) A fellow visitor ended up asking the chef for cold milk as there was no one else available. Also the aforementioned upgrade was to include a bottle of prosecco, which sadly never materialised.
However we will definitely visit again as the positives far out weigh the negatives, and feel confident to recommend the Townhouse to friends and family.
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Date of stay: September 2019Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovely hotel BUT a major error over our 2 night booking. We were told at breakfast on Day 1 that we had booked room only. I questioned this, but was told we would have to pay for breakfast. So, we chose the minimum available. Continental breakfast was very, very limited, as others have said. When we were paying our bill on leaving, I checked the booking confirmation email that had been sent when I first made the booking, by phone directly with the hotel, and yes, as I had told the staff at breakfast on Day 1, we HAD booked b&b.
" Room Description:Standard Double Room
Tariff Description:Stay & Save BB. Tariff Total: £195.50"
So, for two days we had booked full breakfast included but not received it. And no, we were not offered a reduction in payment. Perhaps the management would like to rectify this in compensation.And incidentally, on the confirmatory email, 2.00pm is quoted as the check in time. Such a pity. We had been looking forward to our stay in this beautiful hotel.
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Date of stay: August 2019
Value
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from StratfordTownhouseGM, General Manager at The Townhouse
Responded 1 week ago
Hi

This sounds like we have not dealt with your visit well in a so many ways, I would like to apologise for this, please could you contact me on gm@stratfordtownhouse.co.uk and I will happily look into why this has happened and certainly refund you the differences that we owe you.

We will of course love the opportunity to invite you back so that you can have the stay that you had originally looked forward too.

I will look out for the email so that we can action this immediately

Many Thanks
Neil Hanson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
This was a return visit to The Townhouse following several previous visits.We can usually be sure of good service from all members of staff. Our room was comfortable and reasonably well appointed with a spacious bathroom.The hotel is situated within walking distance of the theatres, several other good restaurants and the river Avon which is what makes it ideal for people who enjoy such things. We had to park the car in an NCP which is a little distant to the hotel for my liking but the charge was reduced because we were staying at the Townhouse.
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Date of stay: August 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from StratfordTownhouseGM, General Manager at The Townhouse
Responded 1 week ago
Thank you for the review, the NCP is a five minute walk but is still the closest car park to use 7 days per week and that is why we have chosen that as our preferred Car Park. Stratford unfortunately like a lot of tourist towns does suffer from a lack of parking for over night visitors and we do try to make this an easy process with our confirmation booking email.

Hope to see you again soon

Many Thanks

Neil Hanson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brilliant stay here. Friendly staff, excellent room with everything you could need.
Location 5 minutes walk to theatre.
Would highly recommend to others visiting Stratford
Room was first floor overlooking front of the hotel and road but after 11 there was no noise even with the windows open.
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Date of stay: September 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from StratfordTownhouseGM, General Manager at The Townhouse
Responded 1 week ago
Thank you for taking the time to pass on your feedback to us, we look forward to seeing you here with us again soon

Neil Hanson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fantastic stay at this lovely hotel . The room was lovely and so were the staff. They could not of been any more helpful. Will definitely return . The location was brilliant ! It was right in the heart of Stratford . Highly recommend
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Date of stay: August 2019Trip type: Traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from StratfordTownhouseGM, General Manager at The Townhouse
Responded 2 weeks ago
Thank you Emma for the this review, it very kind of you and we appreciate it,

don'y leave it too long before you return and visit us again

Many Thanks

Neil Hanson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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