We had a brilliant stay at the Porch House and given all the many options in Stow, let alone the rest of the Cotswolds – We are glad we chose the hotel we did. We actually visited a number of the other options / competitors for drinks / food, and this statement still stands.
We took advantage of a winter deal on the Suite (the largest room) and found it a pleasure. Amazing bed, bath, nice room and staff. Not bad for 160 per night (with breakfast thrown in). *That said, given the size of the room, the tv is pretty small. We were also woken early one morning by a strange noise outside the room (not sure what this was).
We ate in the restaurant both for dinner and breakfast and had lovely meals. We also had room service which was nice. * Although the food was not quite as we had expected (restaurant quality).
We booked a Superior room for 2 nights at a cost of £350. I called 4 hours in advance to request a bottle of prosecco (at £25) be placed in our room to surprise my other half as it was our anniversary. Upon arrival, there was no prosecco. Ok not a problem, I thought I had just left it too late.
Our room was nice, although missing many of the usual things that you would expect from even a basic hotel. No where to store your clothes, no where to hang your coats, no hand towel for the bathroom, no fridge for the 1 bottle of water that was provided. All we got was a paper bag containing some tea, coffee pods, 4 small portions of milk and some sugar. I appreciate COVID is an issue, so I understand that certain items may be removed, but this was still not good enough from a so called 5 star hotel. The cold water tap was also broken, and you can only use the "free WiFi" if you effectively agree to sell your personal data to heineken and confirm you are happy to receive marketing ads.
So I was a little frustrated, at this point, but hey ho. So when we returned to our room after a day out, I fancied a coffee, but we had no milk left, and only the dirty cups we had used in the morning. So I went downstairs and kindly requested some water, some more milk, and some clean cups. "Of course" I was told. 3 hours later, nothing, so when going out for tea, I had to ask again. Second time round, there were some clean cups in our room when we returned.
On our morning of leaving, I went downstairs to have some breakfast. Tuns out its not included. The coffee and orange juice I ordered was charged to my room. Another £6.20. This is unacceptable for a 5 star hotel charging £350.00 for 2 nights.
Upon leaving the hotel, we drove past a sign for "Fleece Alley". I laughed and commented that it felt we had just stayed there, not a 5 star hotel. Unfortunately my partner agreed.
We stayed here for our anniversary weekend. We only booked a cosy room as we were only there for one night. Upon arriving at the hotel we were pleasantly surprised, easy, free parking and the place looked beautiful. We were greeted by James on reception who was very welcoming and is a great asset to the team. We checked in quickly. Upon arriving in our room everywhere was clean, apart from the bin which had not been emptied. There was a pair of pants in and other items. I therefore decided to call reception from the room. When we told James about the bin he was sincerely sorry and arranged for someone to collect it straight away. We assume it was the manager who arrived with a complimentary bottle of prosecco and two glasses. This was a really nice touch and was appreciated.
We did not eat dinner in the restaurant as it was fully booked but we sat in the reception area and had drinks. Again, James was really helpful.
Unfortunately we did not get a good night's sleep. The walls were very thin and the floorboards above were constantly creaking with the people above moving around. It could well have been a dog by the sound of the footprints. Breakfast was included, however it was not the nicest and it took quite some time to arrive. I was not offered any juice so had to ask for it.
I would have loved to have given it 5 stars but couldn't based on the breakfast and the noise.
Room 2 was quaint, comfortable and relatively quiet given the age of the inn ( England’s oldest ) , though only small ensuite shower and toilet ( sink in room) and some tricky steps to get in if you have reduced mobility. Staff were great as was overall ambiance of the place , evening meal and breakfast were also very good . The apple pie dessert delicious as was the chateaubriand which was very well prepared though at £60 for two needs to be for a special occasion. The inclusive DB&B rate with a £30 meal contribution p.p was £10 higher than the B&B rate and spending your own money in the restaurant , so presume it was so as inclusive of tip. Overall enjoyable visit, very friendly and helpful staff and as it’s a very old establishment with interesting history , witches marks and haunts (room 5) , do look at your room choice !
Very overpriced for the size and quality. Don't believe the pictures. Our room was very small, but the en suite was even smaller. You couldn't even sit straight on the loo and were squashed between the hand basin and the toilet roll holder and towel rail. Very poor value for money.