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All You Need to Know About the Rooms
at Sunset Bay Club & SeaSide Dive Center

Room/Suite (16)
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Room review highlights
Our family stayed at Sunset Bay in December, 2019. Setting was very peaceful, as the hotel is small (just 12 rooms) and located o...
... 45 minutes for my check after asking 3 people for it. The room was fine, they did give me ice every day which was nice. ...
... I enjoyed the fact that there was no television in the room so that I could focus on relaxing. The food also tasted very...
Featured room amenities
Safe
It is a clean, safe, and not super-luxury place to stay and eat(lots of local trade in the restaurant for the seafood) if you...
Wifi
... rest of the check in actually went okay, but I was not given essential information like when breakfast is or the wifi password.
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Our family stayed at Sunset Bay in December, 2019. Setting was very peaceful, as the hotel is small (just 12 rooms) and located outside the busy towns. Landscaping was beautiful. Rooms were simple (no TV, no AC), clean, and comfortable. The ceiling fans provided adequate cooling for us.

Best feature of Sunset Bay is the small beach, just a few steps away from the rooms. (Most Dominica hotels are at or above the coastal highway's level, so you have a steep climb down to the beach.) We enjoyed sunbathing, swimming, and snorkeling. We saw more colorful fish while snorkeling than at Champagne Reef, as the water was clearer at Sunset Bay.

There is a first-class restaurant open for all meals. Dinner choices are mostly seafood, but with a little advance notice the chef was able to provide menu
options for our vegetarian daughter.

The receptionist helped us arrange excursions and airport pickup. The restaurant provided picnic lunches for us when we were on full day excursions. Overall, a great experience.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from sunsetbayclub, Secretary / Receptionist at Sunset Bay Club & SeaSide Dive Center
Responded 3 weeks ago
We thank you for visiting and are happy that we were able to meet up to your expectation and render adequate service. It was our pleasure serving you. Thank you for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Not a fan. The service was really terrible. I arrived at 2 pm, there was no one in the reception, and when I asked to check in, I was told “someone would be with me.” I waited around 10 minutes, which was fine, but it was very awkward as no one told me where to wait or what to do in the meantime (for example, “sit here, would you like anything? We will be with you shortly” would have been nice. The rest of the check in actually went okay, but I was not given essential information like when breakfast is or the wifi password. The restaurant service was really bad. One night I waited 45 minutes for my check after asking 3 people for it. The room was fine, they did give me ice every day which was nice. The water was also fine to drink because my understanding is that they use a separate system from the rest of the island. I did not get sick. They were nice enough to prepare early breakfast for me because I went diving early, but one day they did forget and that made me late. It was fine because I wanted the breakfast, but it seemed like it might be because the staff was sort of partying the night before. I also got the impression that there were very few guests actually staying there, so I would have actually expected better service. One redeeming quality was the owners. They were very nice, especially Marsella (sp?), but I also liked Roger. They would check on me each evening and ask how my day was. One night Roger even gave me a bicardi shot! I think it was probably not straight (maybe some added sugar) but it was a nice gesture all the same! The staff were also just in general not very friendly. Overall, I probably would not stay here again and I wouldn’t recommend it to anyone else either. The food was pretty good, but VERY expensive. The lobsters they over-advertise are very small and need to be left to make more baby lobsters. The drinks are also not very good. The rum punch, T-punch, white wine, and rose were all not great. I ended up just getting a passion-fruit juice and rum which was good but quite basic.
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Date of stay: December 2018Trip type: Traveled solo
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This hotel made me feel like I was really getting a break from the hustle and bustle of life. Being situation next to the beach is already relaxing by itself. I enjoyed the fact that there was no television in the room so that I could focus on relaxing. The food also tasted very good; both dinner and breakfast.

I would recommend here to anyone seeking a getaway or break.
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Date of stay: July 2018Trip type: Traveled with family
Value
Rooms
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from sunsetbayclub, Front Desk Rep. at Sunset Bay Club & SeaSide Dive Center
Responded Jan 29, 2019
Dear Mr. Hilaire, we are pleased to know that we were able to provide the relaxing environment that you were seeking. Some may see the fact that there's no television as a turn off, but as you mentioned, this caused no issue to you since the main purpose of your getaway was 100% relaxation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
This place is great! It may not be the fanciest place I have ever stayed, but the staff and scenery more than make up for it.

There are a number of rooms including a "honeymoon suite" that vary from sea view to garden view.

The pool is in a private area and has certain days of the week that are "naturalist" friendly. There is also a sauna by the pool.

Marcella is great for meeting your needs for the trip. She can help arrange trips to anywhere on the island or diving from the onsite dive center. There is much to do on this beautiful island and it is impossible to do it all in one trip.

There is an excellent restaurant onsite. People across the island come here for the lobster dinner, but in truth, all the food is great!

My husband and I have stayed at Sunset Bay several times. We love it so much that we decided to get married there! I can't wait to return!
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Date of stay: March 2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Our dive group stayed here and this place has some problems.

DIVING
They advertise as a dive resort but don't have a full time dive staff. When they have divers, they contract with some freelance Divemasters to do the dives. The boats are very small and slippery. One of our divers slipped getting into the boat and was hurting for both dives and missed the next day. The two Divemasters we had were very good but without organized procedures for gear storage and rentals it's a sloppy operation. They don't have any large shore rinse tanks for gear or an onboard mask bucket.

ROOMS
The rooms are very small with only beds, a closet and a nightstand. They do not have air-conditioning so you must sleep with the windows open. They do have a ceiling fan. Other than a small soap and toilet paper, there are no other toiletries.

SMOKING
Because you have to leave your windows open for ventilation, the smoke from smokers sitting outside their rooms blows through yours. Most guests are European and they tend to do a lot of smoking.

DINING
Some staff isn't very swift at getting orders correct. My cheeseburger came without cheese and my tuna salad came without tuna. One night they were hosting some private parties for the locals and the all-inclusive guests were mostly ignored. We never got desert that night.

CHECK IN STAFF
It doesn't seem like they know what they are doing. They wanted our passport numbers and wrote them all on one piece of paper with no names. Our group had four rooms and they took us around and let us pick from the four rooms. As a result, they had no idea who was in what room.

MANAGEMENT
We had a problem booking transportation to the airport. The owner/manager/wife got upset, yelled at us and never even mentioned that she was sorry. AS a result, one guest had to get up a 4AM and then sit around the airport until 10:15AM.

SANITATION
The restaurant has lots of birds flying around. If the staff sits a drink on the bar, a bird will perch on the rim and drink from the glass. This happens almost all the time. The tap water has silt in it after a rain.

HOT WATER
Hot water for a shower is hit and miss since each building has solar water heating. Better be first to take a shower.

WI-FI
Wi-Fi seemed to work OK one the office was occupied. Sometimes it didn't work overnight.

CLEANING STAFF
It's very obvious that the cleaning staff doesn't like working for the owners, Roger and Marcella. The staff is grumpy and not very friendly.

MAINTENANCE
My toilet was running most of the time.

TOWELS
The towels are very stiff from washing and then line drying. The whites are dirty from the silt in the water.

FOOD
I can't complain about the food as I enjoyed it. However without daily specials, it would get old if staying for a week or more using only the all-inclusive menu.
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Date of stay: January 2014Trip type: Traveled with friends
Room Tip: All rooms are pretty much the same. Try for being the only occupied room in a building so you...
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Response from sunsetbayclub, Manager at Sunset Bay Club & SeaSide Dive Center
Responded Apr 1, 2014
Thank you for your comments about Sunset Bay Club and dive center. We are sorry to hear your recent experience led you to give us this review. We certainly feel that our team went overboard in catering to your group and apologize if we did not meet your expectations. We are shocked to see how badly you rated us but will only work harder to address these issues. While some comments are fair and will be addressed, I would like to address some unfair comments. Upon making reservations, you can see what is offered at our establishment. We have never listed that we have air conditioning and so upon arrival it would be fair enough not to expect it. When we have groups coming in everything is so organized, that we have the names of clients assigned to the room numbers. In your case it was no different. Transportation was organized with the tour operator at a group rate. Management cannot change this, and if it were to be changed transfers were to be paid separately. We offered you the choice of having it changed but you refused making it no fault of ours. We are sorry but there is nothing that we can do about nature and the birds that fly around so beautifully. Tap water is filtered by 5 filters and 2 UV lamps to kill all germs. Our All Inclusive Menu is proposed by the chef daily and there are a variety of choices that one can choose from. What I don't understand is that at your stay here with us you informed us that this was one of your best places of accommodation plus dive and is you told me no manager of any establishment would prepare breakfast at 4 am and to be up and awake at that time to say farewell to their customers while checking out. I don't understand the dissatisfaction now. We try our best to provide proper service to our customers. You were no exception! Upon your groups arrival you requested that you be allowed a shore dive. As we had never dived with you it is our policy that a DM or Instructor accompanies you on your first ever dive with us. We have three regular Instructors who work for us on a very regular basis. One of them was able to drop everything and rush over to dive with you. This was done at our expense and from all reports the dive was highly enjoyed and you even saw your first seashore of your trip. The following two days of diving we had scheduled another instructor to dive with you. From all reports he went to considerable lengths to find sites with good visibility after the nights heavy rains, and sites that were different from what you had seen in 5 days on the South of Dominica. The second day he planned dives based around the best sites that allowed shallower profiles for your flights 18 hours later. The group seemed pleased with the sites, happy with the quality of the diving and in general good spirits throughout. On the first day while the instructor was ensuring that all divers had all their equipment divers started heading down to the boat. At this point one diver slipped and fell and we regret this accident happened. We will advise our boat captain to ALWAYS ensure that he assists all divers onto the boat. We are not sure what caused this incident but will certainly reinforce passenger boarding procedures to prevent future incidents. Boats: Sunset Bay club tends to deal with small groups and as such our boats are not as large and roomy as some. However our trips are short, with an average of 5 to 10 minutes by boat. Instructors: We currently use 3 different instructors who each have extensive knowledge of all of Dominica's dive sites. Between just two of them they have 20,000 dives in Dominica. They have also worked in the past in dozens of different countries and have thousands of student certifications and speak multiple languages. This arrangement has allowed to offer us to offer extremely qualified dive leaders with the ability to please all different clientele. We recognize that we do not have a large rinse tank, again because we do not concentrate on large groups. We will review how to make improvements here. We will also certainly look at ensuring a mask bucket is on board, along with the usual oxygen, radio, first aid kit, juice, cake and fruit that was on board every day of your trip. To our knowledge not one of your group rented any equipment. However we do have an extensive selection of rental gear and standard sign out procedures for all rental equipment. We allowed your group to make shore dives, with no extra charge. Our instructor supplied and cleaned lion fish for your dinner and our chef cooked it for you. We thought we had delivered a quality experience for your visit but are now motivated to improve any weaknesses in our operation. We wish you clear waters, good weather and safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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