Our family stayed at Sunset Bay in December, 2019. Setting was very peaceful, as the hotel is small (just 12 rooms) and located outside the busy towns. Landscaping was beautiful. Rooms were simple (no TV, no AC), clean, and comfortable. The ceiling fans provided adequate cooling for us.
Best feature of Sunset Bay is the small beach, just a few steps away from the rooms. (Most Dominica hotels are at or above the coastal highway's level, so you have a steep climb down to the beach.) We enjoyed sunbathing, swimming, and snorkeling. We saw more colorful fish while snorkeling than at Champagne Reef, as the water was clearer at Sunset Bay.
There is a first-class restaurant open for all meals. Dinner choices are mostly seafood, but with a little advance notice the chef was able to provide menu
options for our vegetarian daughter.
The receptionist helped us arrange excursions and airport pickup. The restaurant provided picnic lunches for us when we were on full day excursions. Overall, a great experience.
Not a fan. The service was really terrible. I arrived at 2 pm, there was no one in the reception, and when I asked to check in, I was told “someone would be with me.” I waited around 10 minutes, which was fine, but it was very awkward as no one told me where to wait or what to do in the meantime (for example, “sit here, would you like anything? We will be with you shortly” would have been nice. The rest of the check in actually went okay, but I was not given essential information like when breakfast is or the wifi password. The restaurant service was really bad. One night I waited 45 minutes for my check after asking 3 people for it. The room was fine, they did give me ice every day which was nice. The water was also fine to drink because my understanding is that they use a separate system from the rest of the island. I did not get sick. They were nice enough to prepare early breakfast for me because I went diving early, but one day they did forget and that made me late. It was fine because I wanted the breakfast, but it seemed like it might be because the staff was sort of partying the night before. I also got the impression that there were very few guests actually staying there, so I would have actually expected better service. One redeeming quality was the owners. They were very nice, especially Marsella (sp?), but I also liked Roger. They would check on me each evening and ask how my day was. One night Roger even gave me a bicardi shot! I think it was probably not straight (maybe some added sugar) but it was a nice gesture all the same! The staff were also just in general not very friendly. Overall, I probably would not stay here again and I wouldn’t recommend it to anyone else either. The food was pretty good, but VERY expensive. The lobsters they over-advertise are very small and need to be left to make more baby lobsters. The drinks are also not very good. The rum punch, T-punch, white wine, and rose were all not great. I ended up just getting a passion-fruit juice and rum which was good but quite basic.
This hotel made me feel like I was really getting a break from the hustle and bustle of life. Being situation next to the beach is already relaxing by itself. I enjoyed the fact that there was no television in the room so that I could focus on relaxing. The food also tasted very good; both dinner and breakfast.
I would recommend here to anyone seeking a getaway or break.
This place is great! It may not be the fanciest place I have ever stayed, but the staff and scenery more than make up for it.
There are a number of rooms including a "honeymoon suite" that vary from sea view to garden view.
The pool is in a private area and has certain days of the week that are "naturalist" friendly. There is also a sauna by the pool.
Marcella is great for meeting your needs for the trip. She can help arrange trips to anywhere on the island or diving from the onsite dive center. There is much to do on this beautiful island and it is impossible to do it all in one trip.
There is an excellent restaurant onsite. People across the island come here for the lobster dinner, but in truth, all the food is great!
My husband and I have stayed at Sunset Bay several times. We love it so much that we decided to get married there! I can't wait to return!
Our dive group stayed here and this place has some problems.
They advertise as a dive resort but don't have a full time dive staff. When they have divers, they contract with some freelance Divemasters to do the dives. The boats are very small and slippery. One of our divers slipped getting into the boat and was hurting for both dives and missed the next day. The two Divemasters we had were very good but without organized procedures for gear storage and rentals it's a sloppy operation. They don't have any large shore rinse tanks for gear or an onboard mask bucket.
The rooms are very small with only beds, a closet and a nightstand. They do not have air-conditioning so you must sleep with the windows open. They do have a ceiling fan. Other than a small soap and toilet paper, there are no other toiletries.
Because you have to leave your windows open for ventilation, the smoke from smokers sitting outside their rooms blows through yours. Most guests are European and they tend to do a lot of smoking.
Some staff isn't very swift at getting orders correct. My cheeseburger came without cheese and my tuna salad came without tuna. One night they were hosting some private parties for the locals and the all-inclusive guests were mostly ignored. We never got desert that night.
CHECK IN STAFF
It doesn't seem like they know what they are doing. They wanted our passport numbers and wrote them all on one piece of paper with no names. Our group had four rooms and they took us around and let us pick from the four rooms. As a result, they had no idea who was in what room.
We had a problem booking transportation to the airport. The owner/manager/wife got upset, yelled at us and never even mentioned that she was sorry. AS a result, one guest had to get up a 4AM and then sit around the airport until 10:15AM.
The restaurant has lots of birds flying around. If the staff sits a drink on the bar, a bird will perch on the rim and drink from the glass. This happens almost all the time. The tap water has silt in it after a rain.
Hot water for a shower is hit and miss since each building has solar water heating. Better be first to take a shower.
Wi-Fi seemed to work OK one the office was occupied. Sometimes it didn't work overnight.
It's very obvious that the cleaning staff doesn't like working for the owners, Roger and Marcella. The staff is grumpy and not very friendly.
My toilet was running most of the time.
The towels are very stiff from washing and then line drying. The whites are dirty from the silt in the water.
I can't complain about the food as I enjoyed it. However without daily specials, it would get old if staying for a week or more using only the all-inclusive menu.