Beautiful island – rooms and swimming pool are just idyllic. However, service was really lacking. The resort desperately needs a good manager/front of house who knows what they're doing and can train the rest of the staff. Every time we asked for something the staff just giggled back as they don't speak English.
First impressions were not great. The booking process was a painful experience. You wait 48 hours for a response over email only to receive an email that doesn't answer the questions you've asked. And then they'll send you a spreadsheet to fill out. For a hotel charging this much there really isn't any excuse for such a poor booking system.
At check-in we were told the room wouldn't be ready until 2pm so they would serve us lunch first. Then we were left waiting around for another 45 mins after lunch until we asked someone if the room was ready. When we were finally taken to the room the previous guests were still vacating it.
Food is very simple Indonesian cooking. Okay fish, meat and rice for mains – not particularly well cooked though – we've eaten much better dishes in Indonesia. Desserts were terrible – either cheap, sugary cakes out of a packet or bizarre concoctions! We were served what can only be described as a glass of Pepto-Bismol with chopped up fruit and avocado floating in it. On another day we were served canned fruit with yoghurt and a sprinkling of cheese on top.
This hotel is charging the same as Cempedak island which is just opposite. However whereas Cempedak is pure luxury with fantastic service, beautifully cooked, home-made food and an impressive wine list, Pulau Joyo does not offer a menu – you eat what you're given – and the limited wine on offer has not been stored properly so it's totally ruined and undrinkable.
On this beautiful island you will be lucky enough to see the wildlife wondering about the grounds – it's a real treat! But the staff really need to be trained to look after the wildlife otherwise it won't be around for long. This is not an eco-friendly resort! The staff cover your plate in cling-wrap before removing it and serving it to you. The cling wrap is then discarded in bins that are on the ground and open. We unfortunately watched a monitor lizard pull the cling wrap out of the bin and eat it. There's no need for having lots of little bins around the resort – just one in the bar area that's raised off the ground perhaps?
On departure we were kindly gifted a snack 6 donuts and 2 bottles of water to take away with us. The donuts came in a plastic box with plastic cutlery in their own plastic wrapper. Really hope the hotel will rethink its choice of packaging to eliminate the amount of disposable plastic it sends guests off with.
Island – fantastic
Rooms – fantastic
Cleanliness – not great
Service – terrible
Food – terrible
Swimming pool – fantastic!
One of the most amazing islands I have ever been too! It has a lovely and unique vibe to it- and staff could not have been nicer and accommodating. They really go the extra mile to make sure you have a fantastic experience. Food and cocktails really great and fresh, lots of cute and fun games to play. Beaches and water games all around- the island offers a fabulous mix of chill by the pool and activities. All amenities 10/10 and it's a true paradise. My partner and I loved it!
Spent a few days here this week. What an amazing experience. The place is divine and the staff could not have been lovelier. Food is excellent, as are the pool facilities etc. Cannot recommend highly enough!
This place is just amazing!!!
We have just spent 2 weeks on the island... 22 people ranging from 2-70yrs old for a 70th and 40th bday party. We had the whole island to ourselves.
We are a big group of friends and family who like to have fun, party and of course relax! The island was absolutely spectacular.
William, Anton and the rest of the people on the island are more like a family than staff. So helpful, happy, caring, loving and desperate for you to have the best experience ever. I can’t quite tell you how amazing the whole team on the island are! Beautiful, happy people.
It was a long trip from the UK but worth every minute of travel. We all had very high expectations, everyone of us had them all totally exceeded. I was extremely worried about sending them money by bank transfer before we went however I shouldn’t have worried, they are so relaxed and you can trust them. They are just wonderful people.
Anton and William helped us create party nights, theme nights and in fact, anything is possible. I have never ever known service like it.
The rooms are amazing, the island itself is so authentic, every detail including all the furniture is so cleverly thought through. The pool is beautiful, diving board is the best we’ve ever seen!
We went snorkelling off the beach, they took us out on the boat as well, we even went to another island to do some snorkelling in different areas. We went fishing and we also did a sunset cruise, absolutely stunning. This was all arranged for us. We also had England v Indonesia football matches, so much fun when we had the guests versus the island team.
The food is good, we have VERY fussy children and if you are clear about what you want they will cater for your needs, nothing is too much trouble.
There is so much to do on the island. We ran, kayak’d, SUP’d, walked and swam around the island. We had dinner in different places every evening. The locations just stunning. Fireworks are epic and highly recommended when you have dinner on the beach!
We organised table tennis, darts, beach volley ball and pool competitions! We also had lots of rest, massage and chill time.
It was the perfect holiday, I can not recommend it enough.
Whatever you want to do, if it’s be active, party, do nothing or just chill, this island is the place for you..
Thank you again William, Anton and the whole team, we love you all. We had the best time and I hope we can come again soon...
AMAZING!!! We(me, my wife and daughter-13 yo) spent 5 magical days in Pulau Joyo in the Christmas Period. The place is really like Robinson Crusoe experience. The food variety that they are trying to deliver every single day is awesome. One day you have chicken, fish, beef, lamb, etc. You go there and you feel part of the family. You are greeted by name, nothing and I mean nothing is too much trouble for the staff. They are really friendly and this is the 2nd place in the world where I can see people really interested and happy doing their job. The location is very remote and if you travel from Singapore is the following. Boat to Bintan, then car(arranged by the resort) for around 1 hour and then speedboat journey for about 20 min...The beach is very white and blue waters..in the afternoon however is a low tide, so at that time you can enjoy the beautiful view. Since is a tropical island expect flies, mosquitos, and obviously the big lizards enjoying the resort too. Wifi in the houses in inconsistent so please keep that in mind. Next to the pool however the connection is quite good. For us was a great vacation away from TV, phones, mails, etc. and I thoroughly enjoy it. Kudos to the whole team there and see you soon :)