Helpful Resources for Restaurants During

COVID-19

Helpful Resources for Restaurants During

COVID-19

We’ve rounded up a few helpful resources for your restaurant during the COVID-19 crisis.
We will continue to update this post as new information becomes available:

We’ve rounded up a few helpful resources for your restaurant during the COVID-19 crisis.
We will continue to update this post as new information becomes available:

 

 

How We Can Help

How We Can Help

It’s a tough time in an already tough industry. But if there’s anything we’ve learned about working with 5 million restaurants around the world, it’s that there’s no one more resilient, determined, and hardworking than a restaurant owner.

This is a time of incredible challenge for restaurants, as COVID-19 impacts the lives (and livelihoods) of millions of people across the globe. We’re aware of the complex implications these events may have on your business, and want you to know: We’re here to help.

Here is what you can do on Tripadvisor to let your customers know how to support you in this difficult time:

It’s a tough time in an already tough industry. But if there’s anything we’ve learned about working with 5 million restaurants around the world, it’s that there’s no one more resilient, determined, and hardworking than a restaurant owner.

This is a time of incredible challenge for restaurants, as COVID-19 impacts the lives (and livelihoods) of millions of people across the globe. We’re aware of the complex implications these events may have on your business, and want you to know: We’re here to help.

Here is what you can do on Tripadvisor to let your customers know how to support you in this difficult time:

We’re here to support you through this crisis. We’ve rounded up a list of helpful resources you can use to keep your business, employees, and community safe and healthy.

We’re here to support you through this crisis. We’ve rounded up a list of helpful resources you can use to keep your business, employees, and community safe and healthy.

Learn more about the changes to our review guidelines and the extra steps Tripadvisor is taking to ensure the platform is being used responsibly during these unprecedented times.

Learn more about the changes to our review guidelines and the extra steps Tripadvisor is taking to ensure the platform is being used responsibly during these unprecedented times.

Health and Safety

Health and Safety

We’re here to support you through this crisis. We’ve rounded up a list of helpful resources you can use to keep your business, employees, and community safe and healthy.

We’re here to support you through this crisis. We’ve rounded up a list of helpful resources you can use to keep your business, employees, and community safe and healthy.

Use strict handwashing and hygiene protocols to help keep your restaurant safe.

Use strict handwashing and hygiene protocols to help keep your restaurant safe.

Here is a comprehensive overview of how to deep-clean your restaurant from top to bottom.

Here is a comprehensive overview of how to deep-clean your restaurant from top to bottom.

Resources for Operational Changes

Resources for Operational Changes

How Restaurants Are Responding

How Restaurants Are Responding

Restaurants around the world are 
adjusting employee policies.

This includes:
  • Implementing paid sick leave
  • New packaging
  • Updated cleaning and hygiene policies
  • Setting up an emergency relief fund for workers
  • Going delivery-only
  • Spacing out tables for 50% capacity
  • Curbside pre-pay pickup for takeout to reduce human contact
  • Using mobile or cashless payment only

Restaurants around the world are 
adjusting employee policies.

This includes:
  • Implementing paid sick leave
  • New packaging
  • Updated cleaning and hygiene policies
  • Setting up an emergency relief fund for workers
  • Going delivery-only
  • Spacing out tables for 50% capacity
  • Curbside pre-pay pickup for takeout to reduce human contact
  • Using mobile or cashless payment only

Eater profiled this Shanghai bar on the impact of COVID-19 on their business.

Eater profiled this Shanghai bar on the impact of COVID-19 on their business.

More Resources from Tripadvisor

More Resources from Tripadvisor

How Tripadvisor Review Guidelines are Changing in Response to COVID-19

How Tripadvisor Review Guidelines are Changing in Response to COVID-19During these unprecedented times, we're making sure reviews on our site are accurate, reliable, and representative of your business.

We’re Here to Help

The COVID-19 pandemic is impacting the travel and hospitality sector in immediate and far-reaching ways. We know many business owners are trying to decide how best to navigate these unprecedented challenges, and we share your concerns.

Please read more about the resources we are introducing for owners here.

Why is My Business Still Receiving Reviews?

We know that many restaurants have seen a significant decrease in customers, or have had to close their doors altogether, as a result of the global pandemic. Even if your business has temporarily closed or switched to a delivery-only service, your customers can continue to submit reviews of their guest experience at or with your business, as long as that experience took place within the twelve months prior to submission. You will also be able to submit Management Responses for those reviews — which allow you to share updates about the latest conditions at your restaurant.

We believe now more than ever it is important to provide a platform for customers to share their experiences and for businesses to be able to share their responses about what’s happening on the ground. Reviews and their accompanying responses provide transparency, create a level-playing field for businesses large and small, and can serve as an incredibly powerful marketing tool for restaurateurs who consistently deliver great value and high standards of service.

During this period, we will continue to utilize our 20+ years’ experience in moderating reviews. Our system and moderation processes remain fully operational, even as our teams work remotely.

All review submissions are checked by our review analysis system, and any problematic content is being routed to our team of content specialists for further investigation, as per our normal processes. You can read more about our review analysis system here.

How Review Guidelines are Changing

We are introducing a number of adjustments to our review guidelines and moderation procedures in light of the COVID-19 outbreak. These changes are aimed at ensuring our members use the Tripadvisor platform responsibly:

  • We are manually assessing any mentions of COVID-19 in reviews. Any review content that mentions COVID-19 or coronavirus will be routed automatically to our team of content specialists, who will then determine if that content can be posted to the site. Please note that turnaround times for such assessments may be longer than normal.
  • We will remove any content that encourages people to ignore government guidelines or restrictions
  • We will remove any content that discourages people from seeking medical assistance or testing, or promotes dubious medical advice or misinformation
  • We will remove any review that criticizes an individual business for being closed at this time

In line with our existing posting guidelines, reviews that only describe the delivery itself, rather than the food or business that provided it, will not be allowed. If your business has received such a review, you can report it to our team of content specialists by using the Management Center.

Last Updated: April 6, 2020

How to Mark Your Restaurant as Temporarily Closed on Tripadvisor

How to Mark Your Restaurant as Temporarily Closed on TripadvisorIf you’re closing your restaurant for the season or a few days due to a staff training, private parties, or unforeseen circumstances, here is how to add a notification to your Tripadvisor listing.

We understand that restaurants may need to temporarily close from time to time due to seasonality, renovations or other extenuating circumstances.

How to Mark Your Restaurant as Temporarily Closed

Once you’ve logged into your Management Center, follow these three simple steps to mark your property as temporarily closed:

  1. Select “Manage Listing” in the navigation bar at the top of the page and choose “Hours.”
  2. Switch the toggle for the “Mark your property as temporarily closed” card at the top of the page.
  3. Enter the dates for which your restaurant will be temporarily closed if you know them.

And that’s it! A notification that your business is temporarily closed with your anticipated re-open date will be added to your Tripadvisor listing within 4-6 hours.

A few additional things to note:

  1. You can update or remove your notice at any time.
  2. If you are ready to reopen, just return to this page and switch the toggle.
  3. Unless edited, the notification will be removed from your listing on the end date you selected.

For a comprehensive guide on how to update your listing, click here.

Last Updated: March 16, 2020

How Tripadvisor Review Guidelines are Changing in Response to COVID-19

How Tripadvisor Review Guidelines are Changing in Response to COVID-19During these unprecedented times, we're making sure reviews on our site are accurate, reliable, and representative of your business.

We’re Here to Help

The COVID-19 pandemic is impacting the travel and hospitality sector in immediate and far-reaching ways. We know many business owners are trying to decide how best to navigate these unprecedented challenges, and we share your concerns.

Please read more about the resources we are introducing for owners here.

Why is My Business Still Receiving Reviews?

We know that many restaurants have seen a significant decrease in customers, or have had to close their doors altogether, as a result of the global pandemic. Even if your business has temporarily closed or switched to a delivery-only service, your customers can continue to submit reviews of their guest experience at or with your business, as long as that experience took place within the twelve months prior to submission. You will also be able to submit Management Responses for those reviews — which allow you to share updates about the latest conditions at your restaurant.

We believe now more than ever it is important to provide a platform for customers to share their experiences and for businesses to be able to share their responses about what’s happening on the ground. Reviews and their accompanying responses provide transparency, create a level-playing field for businesses large and small, and can serve as an incredibly powerful marketing tool for restaurateurs who consistently deliver great value and high standards of service.

During this period, we will continue to utilize our 20+ years’ experience in moderating reviews. Our system and moderation processes remain fully operational, even as our teams work remotely.

All review submissions are checked by our review analysis system, and any problematic content is being routed to our team of content specialists for further investigation, as per our normal processes. You can read more about our review analysis system here.

How Review Guidelines are Changing

We are introducing a number of adjustments to our review guidelines and moderation procedures in light of the COVID-19 outbreak. These changes are aimed at ensuring our members use the Tripadvisor platform responsibly:

  • We are manually assessing any mentions of COVID-19 in reviews. Any review content that mentions COVID-19 or coronavirus will be routed automatically to our team of content specialists, who will then determine if that content can be posted to the site. Please note that turnaround times for such assessments may be longer than normal.
  • We will remove any content that encourages people to ignore government guidelines or restrictions
  • We will remove any content that discourages people from seeking medical assistance or testing, or promotes dubious medical advice or misinformation
  • We will remove any review that criticizes an individual business for being closed at this time

In line with our existing posting guidelines, reviews that only describe the delivery itself, rather than the food or business that provided it, will not be allowed. If your business has received such a review, you can report it to our team of content specialists by using the Management Center.

Last Updated: April 6, 2020

How to Mark Your Restaurant as Temporarily Closed on Tripadvisor

How to Mark Your Restaurant as Temporarily Closed on TripadvisorIf you’re closing your restaurant for the season or a few days due to a staff training, private parties, or unforeseen circumstances, here is how to add a notification to your Tripadvisor listing.

We understand that restaurants may need to temporarily close from time to time due to seasonality, renovations or other extenuating circumstances.

How to Mark Your Restaurant as Temporarily Closed

Once you’ve logged into your Management Center, follow these three simple steps to mark your property as temporarily closed:

  1. Select “Manage Listing” in the navigation bar at the top of the page and choose “Hours.”
  2. Switch the toggle for the “Mark your property as temporarily closed” card at the top of the page.
  3. Enter the dates for which your restaurant will be temporarily closed if you know them.

And that’s it! A notification that your business is temporarily closed with your anticipated re-open date will be added to your Tripadvisor listing within 4-6 hours.

A few additional things to note:

  1. You can update or remove your notice at any time.
  2. If you are ready to reopen, just return to this page and switch the toggle.
  3. Unless edited, the notification will be removed from your listing on the end date you selected.

For a comprehensive guide on how to update your listing, click here.

Last Updated: March 16, 2020

Traveler Resources

Traveler Resources

For up to date information on how Tripadvisor is responding to this crisis, click here.

For up to date information on how Tripadvisor is responding to this crisis, click here.

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