We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aston Waikiki Beach Hotel Questions & Answers

Gilroy, California

I know about the accommodations. I just spent last week there. It was a huge mistake. You talk about comfort. How is sitting on wooden sawhorses comfortable? The Lani was also a joke. You don't even want to know what I think about the crappy breakfast and seating arrangement. Not to worry, I will not be staying there again.

over a year ago Answer

6 answers

Property representative
Natasha_Akee
Honolulu, Hawaii
Helpful answer
0
Votes
Not as helpful

Aloha Tjlewis66,

We regret to learn of your dissatisfaction with your recent stay with us. We are sorry for the seating and Breakfast on the Beach did not meet your expectations. Thank you for taking the time to share your feedback. Exceeding guest expectations is our goal, and we apologize for not succeeding in this with you.

Mahalo,

Stephanie Helms

Guest Services Coordinator

over a year ago
Newcastle, Australia
Helpful answer
0
Votes
Not as helpful

You must have stayed at the sister hotel - we stayed at THE WAIKIKI BEACHSIDE - no kitchen facilities at the hotel - but we easily walked to the outrigger for the buffet BREAKIE each morning $20 per head was a great start to our day

over a year ago
Calgary
Helpful answer
0
Votes
Not as helpful

Your complaints all are about the free breakfast. I enjoyed the breakfast and went across the street to enjoy breakfast on the beach.

over a year ago
Eugene, Oregon
Helpful answer
0
Votes
Not as helpful

I would think that getting in late as you say,you should be able to just check in to your room.Like everyone else thinks you should just call the hotl.

over a year ago
Cardiff, United Kingdom
Helpful answer
0
Votes
Not as helpful

I have written two reviews on the Aston. The first one wasn't so good it sounds like you stayed on the diamond head side the Lani is small on that side we complained and was moved the next day. As for the breakfast we never had a problem with it you should stay in the Hilton you pay a resort fee and don't even gat a breakfast or WI Fi so I would take that as a bonus, yes the rooms are not the most up to date but again it is Hawaii and the Hilton and Marriott are more expensive. If you are not happy I would complain I had a great deal second time around

over a year ago
Rio de Janeiro, RJ
Helpful answer
0
Votes
Not as helpful

Sorry about your disappoitment but sometimes different guests have different experiences. I can't complaint about mine !

over a year ago Google Translation
Add your answer
Posting guidelines