How do you respond to her comments? Is smoking allowed in your hotel? Do you keep up with cleanliness and normal maintenance?....did you address these concerns with this customer?
Colleen R, Unfortunately I have been dealing with the death of a family member and unable to post a reply as swiftly as I normally do. As for the matters at hand, smoking is not allowed at this property, we will ask anybody caught smoking to leave immediately without question as well as charge a $250+ smoking fee. We absolutely keep up with brand regulated cleanliness and maintenance. While our hotel is dated people often mistake old for dirty. We are happy to note that we are in the final planning stages for renovation. We look forward to these upgrades being complete before the end of the year.
Bill L- There are actually several hotels that still allow smoking in the US. It is always best to contact a property directly to assure you are getting a 100% non-smoking property.
Thanks for the questions!
Assistant General Manager
I'm sorry to hear of the death of your family member; please accept my condolences. Thank you for your prompt response.
We need to stay at your hotel the weekend of June 23-25. Apparently it's graduation weekend and most other hotels are booked.
Your pictures look very good and it sounds like you have a very good rating overall despite the negative reviews recently. While it would be nice to stay after your renovation we are booked before and hope that,while dated, the facilities are clean and well maintained. Glad to hear smoking regulations are upheld and violations dealt with promptly.
Thank you. Blessings, Colleen
The suite we were in was new and very clean. There was no hint of previous smoker. There is no smoking allowed in rooms.
Get an answer from Homewood Suites by Hilton Rochester / Henrietta staff and past guests.