How does a property that gets 3X the reviews, move from #16 to #17. I do not understand how Tripadvisor rankings work. Could you please advise me on your calculation of properties.
I'd love to know the answer to that question too! After looking at the #1 rated hotel and comparing to what the Icona offers I don't understand....in my eyes there is absolutely no comparison in the hotels! Icona is a hidden gem then!!! This is coming from someone who has a degree in hotel management, worked in the business for over 20 yrs and is extremely picky! There's only one #1 property in my eyes and that's The Icona in Wildwood Crest!
While I do not work for Trip Advisor I can say that it took me about two seconds using Google to see there is alot of confusion from everyone as to how they can improve their rankings on TA. So you are not alone. Now, the good news is that many of us travellers do not simply go to #1. We read the reviews and if you are #17 and have much better comments we will go there. Why would you risk your vacation when someone last week said that a hotel (ranked higher than yours) had a bad experience. I would enourage guest to rate you on TA along with your own survey. Also, if someone does have a bad experiance, don't ignore it, handle it by replying to their comment on TA. Sometimes the response can even be better than the review in helping a person choose your hotel. See if you can contact TA directy on this.
Get an answer from Icona Diamond Beach staff and past guests.