Is it standard hotel policy to damage guests property and do absolutely nothing about it?
Hello there --
I was so sorry to hear about your negative experience during your stay with us. As the General Manager, I can say that the well-being of our guests and their property is of the utmost concern. From my understanding, James from our Front Desk team has reached out to rectify the situation but please let us know if there is anything further we can do to assist.
All the best,
Peter Roth
General Manager
Park Hyatt Chicago
Hello,
Yes, I finally got in touch with James and the situation is resolved. Aparently the reason no one from the hotel contacted me is because my contact information was lost. I will remove this review.
Thanks,
Get an answer from Park Hyatt Chicago staff and past guests.