I have a reservation for a 2 bedroom in December. I am handicapped and it is very difficult to climb stairs, as there are no elevators, is it possible to make sure I get a ground floor location?
Could you please email or call 855.849.2205 with your reservation details. This way we can locate your reservation and assign a ground floor accessible unit for you.
Thanks for your message, Exploria Resorts.
Just returned from Summerbay and yes, there are elevators at the 107 and 401 buildings...probably all buildings...the newer ones as well as the villas. If you don't have a wheelchair, despite elevators, you may have a quite a good walk to the pool (depending upon the building you get) and/or club house.
I called Summer Bay about 3 weeks before our stay and requested a villa as close to the pool as possible since I was recovering from a knee problem. We stayed in a Villa, Bldg 107 room 102 which was on the first floor and very close to the clubhouse pool. The shower was handicap accessible with a seat and rails and was wonderful. They could not promise you on the phone that you would get what you asked for, but they do try their best.
There were elevators in our building (504) and everything in the room was accessible.
We stayed in 408 which was a ground level Condo. However, there were elevators to the second floor places. Let them know when picking a place of your wishes and I am sure they will try and accommodate you.
There were elevators in the 409 bldg that we stayed in
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