Are there any rooms that are already renovated? Do you have adjoining rooms or suites?
We were at a wedding and I understood from some friends that their part of the building was nicer. I dint know about adjoining rooms. Also, the hotel had just been or was in the process of being sold.
I found out when I looked at my credit card bill they had refunded half the cost of the room. They never sent a notice and I had to call to ask what the charge was. Realistically, they should have refunded 100%.
I did not see any re done rooms, ours was an old one.
Get an answer from Heritage Hotel, Golf, Spa & Conference Center staff and past guests.