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THE ONE Executive Suites managed by Kempinski-Shanghai Questions & Answers

Ranked #49 of 5,368 Hotels in Shanghai
Luxembourg City, Luxembourg

Dear Lukas,

 

I read excellent opinions about the hotel and special mentions of you I decided to drop u this email.

I’ve read you have rooms with floor-to-ceiling windows around the bathtub and i ve also seen in the tips that an higher floor would protect our sleep from the noises of the street (is it true that there are works ongoing in the street of the hotel?)

I think the deluxe suite would better fit these requests, but I prefer to make sure that I am booking the right thing.

It is a surprise I’m doing to my husband for our honeymoon and i would like to have the best possible accomodation so that he remembers this as the best staying possible.

I’d like to have also information about the late check in (we will arrive on the 9th but around midnight at the airport…. So we would arrive in the night between 9 and 10th of November, till the 12 (we have our flight in the morning) – so it’s 3 nights). Is it possible to make the check in after midnight? Can I also have info concerning the airport shuttle/transfer to the hotel? Maybe at that time we wont have public transport…

Any help would be greatly appreciated and certainly mentioned in my review for booking and tripadvisor!

Many thanks in advance!!!!

Warm Regards,

 

Novella

over a year ago Answer

4 answers

Property representative
Constance_Schrader
Shanghai, China
Helpful answer
0
Votes
Not as helpful

Dear Mrs. Novella,

thank you for your message.

I can see the booking already in my system.

As you booked the Early Booker rate it is indeed noncancellable.

I will send you an email and we can discuss how to proceed.

BR

Lukas

over a year ago
Property representative
Constance_Schrader
Shanghai, China
Helpful answer
0
Votes
Not as helpful

Dear Novella,

thank you very much for your Message!

We are very lucky to have such amazing guests who really use this platform to share their experience with travellers from around the globe.

As you mentionend our Comfort Studios feature floor-to-ceiling corner windows and of course in Shanghai the higher the better as you can peak over the closer buildings.

The work on the street mentionend in one review was already completed.

There is one new building being built but is too far away to have any impact on us.

Generally our rooms have noise insulated windows and no matter which side you are facing, noise should be not a problem.

The biggest difference of the Comfort Studio and the Deluxe Suite would be the size and the windows in bath and bedroom.

Comfort Studio has a large corner window in bath and bedroom. The Deluxe Suite howerver only has smaller window in each.

If you like the floor-to-ceiling windows while having a hot bath I would suggest the comfort studio.

If you prefer more space in the room and a walkin closet I would recommend the the Deluxe Suite.

Regarding the honeymoon setup. It would be my pleasure to setup our traditional Honeymoon setup, which consists of special red linen, flowers, Towel Art and our special Chopard amenities in the bathroom.

As you mentionend you wil arrive very late at the Airport I would need to know which airport you arrive at, since Shanghai has 2 airports, Pudong and Hongqiao.

For the checkin time it really doesnt matter what time you arrive. Once we receive the reservation I will make a note that you will arrive late and keep the room for you.

However I have to advise you that coming from the Airport to the Hotel at this time is only possible by car since the metro and Maglev closes at around 2300.

If youre comfortable with taking a taxi from the airport that would be the cheaper option. If you dont trust the chinese taxis I will be happy to arrange one of our drivers to pick you up in the arrivals hall.

The fare would be 700RMB one way.

Dear Mrs. Novella,

I hope I was able to answer all your questions sufficiently. If not please send me an email to lukas.vogel@kempinski . com and I will get back to you in nmore detail.

Til then I send you best regards from Shanghai and look forward to welcome you and your husband soon.

BR

Lukas

over a year ago
Zhuhai, China
Helpful answer
1
Vote
Not as helpful

Hi Novella,

I just saw your question, I hope I'm still in time. I walked by two days ago and didn't see any construction work. The room was at 21st level and didn't hear anything.

For the transport, just grab a taxi at the airport, it is the best way in my opinion.

For the late check in, they have 24 reception, so no problem.

I hope this helps you.

Regards

Luca

over a year ago
Luxembourg City, Luxembourg
Helpful answer
1
Vote
Not as helpful

Dear Lukas,

thanks a lot for your email.

have to say I am very disappointed now, yesterday night I saw only few romos left to book, felt in a rush and i booked a deluxe room thinking that was obviously the one with the floor to ceiling window in the bathroom and bigger window, things i appreaciate more that space itself, plus ismentioned in many comments so i thought it was the good call...... but it's my bad.

Anyway the booking is not deletable... do you have any idea on how we could arrange this? i would really prefer to have the bigger windows, but its also a pity to have spent more money for something that was actually less expensive.

any suggestion would be highly appreciated!

br,

Novella

over a year ago
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