Is it necessary to book at place on the transfer bus from and back to the airport? Or can guests use the bus service without booking? Thank you
You can use the transfer service without reservation, the bus leaves from Terminal 2 on Asa D.
Sorry for the late answer. It just depends on how many people are staying at the hotel and will be using the bus. I recommend to book it the night before at the front desk, just to make sure you have the seats you need.
Yes, you can use the bus service at the airport without booking. However, the hotel requires you to book it on your way back to the airport terminal.
No need to book transfer (we weren't sure either), the shuttle runs back/forth approximately every hour not on the hour though. They pick up directly outside terminal 3 or terminal 2 (east wing), across in centre strip you will see all the airport parking buses and other hotel buses picking up there also. It can be a bit confusing to find pick up point but we just asked airport staff.
When you arrive at the airport you can just get on the shuttle bus (i called the hotel to find out which stop it was) but for the journey from the hotel back to the airport they like you to book a time at reception..they also give you a ticket
Get an answer from Matiz Guarulhos Aeroporto Hotel staff and past guests.