Myself and my two employees are trying to figure out exactly when you stayed with us and what exactly happened that you would post such a review.
We have searched our records and contacted EVERY GUEST whom we hosted in May which is when I understand you stayed with us from Trip Advisors and every one of them has either posted a positive review and or, told my employees how much they enjoyed their stay with us, most saying that we have the BEST property and customer service, especially for the cost.
First of all, although I was apparently on vacation when you were here, I have lived and worked in Belize for decades, therefore I do not understand your comment that I have "never lived full time in Belize, ever".........
Secondly, all of our rooms and Apts have excellent air conditioning, therefore cannot be "hot."
Unfortunately, none of us have anything to do with a dirty beach, this happens world-wide and as you know, we are not located on the beach which is why we have a swimming pool so guests have a choice.
I did email you immediately after your review was posted, but have as yet received a reply.
Please contact me at your earliest convenience and help me resolve this situation which has all of us deeply concerned.
We take our guests' comfort and well being very seriously which is why this has us very concerned.
We ask any of our past guests, especially those staying with us in May, to please post your comments here.
Get an answer from Casa Placencia Belize staff and past guests.