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The Elephant House Questions & Answers

The flax string on mybson's greenstone pendant broke, and we are wondering how to get it fixed. Or where to purchase the flax string to fix it ourselves. That it broke is no surprise, as he wears it constantly. It is his very special souviner of our time in NZ, purchased in your very cool shop.

over a year ago Answer

5 answers

Attraction representative
LittleKiwiGal
Auckland Central, New Zealand
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Hi there,

Toni from The Elephant House here. We can repair this. There are 2 options. If the cord is joined with the binding around the pendant we would need to send it back to the vendor to repair. If it is just a cord, we have a range of cords we sell in store. Ideally if we could see a photo of the pendant we could see what was needed. ie size of hole etc.

Would you please be able to email us a photo?

Kind regards,

Toni

over a year ago
Auckland Central, New Zealand
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Sorry to hear about your problem. However, the Elephant House is not my shop. I visited to the shop recently by chance and wrote the review. I guess the best way is to email Elephant House directly and inquire. I did visited Mountain Jade, in Hokitika, in South Island, with a workshop showing tourists how its ornaments are made. It must have strings available. Please check its web-site from Tripadviser.

over a year ago
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Thank you all for your suggestions! I went back to the Elephant Shop website, and succeeded in finding their email this ti

me, since you said it was there. I had not found it before, as it was hidden on a sidebar and not very obvious. Perhaps that was just the presentation on my tablet.. But thanks to all of you for caring enough to answer! Happy New Year to you all!

over a year ago
Toronto
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Donna, you should contact the store directly. If you google: The Elephant House, you will see their website and email address.

I know you will hear back from them quickly as their customer service is fabulous.

over a year ago
Auckland Central, New Zealand
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Not sure if you can buy flax string, but you can buy leather cord at craft supply shops and use it instead. Modern Maori carvers do it - for convenience and longer life of pendant.

Hope this helps.

over a year ago
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