Hi there I would like to leave a message for the hotel manager if possible. I am very disappointed with the treatment I am getting regarding an upcoming booking. A friend of mine is begging married in 2 weeks and I booked 2 nights in this hotel earlier in the year. Due to unforeseen circumstances l am unable to stay for 2 nights so I have tried to contact you regarding this and asking to change my booking to 1 night. I made this request last month, so plenty of notice and I received a very abrupt and impolite message telling me “they have a 2 night minimum policy”. I understand these policies and circumstances however I provided plenty of notice and do not see why I should have to pay for a room which I’m not going to be in. This hotel appears to have a very good reputation so I am very surprised. I’ve tried to contact them again explaining my situation as it’s a very personal reason and circumstance for me and I was told it would be looked into. I went onto bookingcom and they are allowing me to book only 1 night so the policy is clearly something the hotel directly are putting on. I would rather do my business with the hotel directly. I would really appreciate if this could be sorted for me as it’s causing me a lot of stress and giving the hotel a very bad name. Thank you.
Hi,Have bought some vouchers for a lodge stay,as our mam will be with us and a bit wobbly on her feet is it "far" across the road from main hotel,Do lodges have lift or will need to book ground floor lodge??Is it possible to get balcony room on ground floor lodge.Many thanks.anne