In regards to Gebbis reviews:
Missing the little things at Hotel Arts...but you were happy to accept a free room upgrade!! Honestly, people like you do not deserve a free upgrade. All you had to do, was asking at front desk for bottled water and they would have been happy to provide you with it. Getting the newspaper at the front desk is not the end of the world, elevators are there and you never have to wait long for one!! Next time you get a free upgrade, be more appreciative!
Stayed at this hotel many times and never had an issue. If you are looking for five star service, stay at the Fairmont and be prepared to pay a higher price!!