Hi, we are travelling to the Grand on 31 March. could you please confirm that we can have an upper floor room in building 89? could we also have one queen size bed and 2 roll aways? please provide an email address so that I can send you my reservation details.
Does anyone know if in room babysitting is available? Or any type of babysitting. I have a 3 year old.
My family has booked a week at Moon Palace and I am wondering how I can arrange to have a roll up bed in our room when we arrive. There are 6 of us and we booked the family deluxe suite. I would also like to plan something special for my girlfriend upon arrival.
Hiya, I'm extremely confused. We've just booked through Thomas cook to stay with the family. We chose the moon and not the grand because the reviews were fairly negative and slides were said to be closed and apparently you can pay to go to grand if you wish to do so. It was stated that nizuc and sunrise were somewhat better. Looking into comments further it appears the payment into grand is expensive and you don't know where you will be located (nizuc or sunrise). I really want this holiday to be special as it's an important trip for us. Could someone please give me better clarity on what we're going to expect as it's causing me some concern?
To better inform you my daughter will be 9 years old and we would like access to all the facilities so information on means to do this would be great.
Hello, we booked through a Diamond member of the resort. What would be the best contact person for confirming our dates and level of accomdations?
If you are travelling with British airways, which section of moon palace you will be likely to end up. Sunrise or Nizuc??