Hi Renee, I am seeking re-assurance regarding the Superior Ocean View Room as booked through Virgin holidays. I have just booked to stay at your amazing hotel for next January for 2 weeks this will be our 5th holiday with you in the last 6 years. We booked through Virgin Holidays (as we usually do) . This time I paid a significant premium to stay in a Superior Ocean View Room which I understand on your website is described as Ocean Front with uninterrupted Ocean Views.
However, I noticed (after booking today) the following description which I have copied directly from the current Virgin Holidays website:
"Superior Ocean View Rooms are located on the second floor on the sea side of the hotel with partial ocean views, 1 king-size bed and sleep maximum 2 adults".
I have contacted Virgin to clarify this anomaly but they are being non-committal. Please could you re-assure me that when we arrive with our Virgin Holiday booking for a “Superior Ocean View Room” we will be accommodated as described on your Hotel website i.e. Ocean Front with uninterrupted Ocean Views. Thank you.
Hi can you tell me if there is an iron and ironing board in the room & also a kettle & fridge??
Can I ask what weather is like in February please? We are thinking of going the second week of Feb next year
Thanks in advance!!!