J Minier wrote a review Oct 9

Palm Harbor, Florida10 contributions

Absolutely the worst experience EVER !!! They knew there was a hurricane in the gulf and still departed. After an hour into the cruise they turned back around stating medical emergency. We never docked or had another boat approach and no helicopter because the pad was in front of our room. I belive they were going to cancel the cruise. They canceled two ports of call without offering free wifi, or any on board credit. Waited for more than 20 minutes on more than 1 occasion to get a beer that was ordered and they ask for an additional tip. You already pay tips in advance, for what???? Royal Caribbean has hands down the worst customer service in the industry. I will never use them again. I don't even think we will go into our last port. We've been on the water now for 4 full days not knowing if we are going to a port for sure tomorrow. If not we will be on the water for 6 full days from Galveston to Galveston. No credit and having to pay for over priced refreshments and incidental supplies. TERRIBLE, TERRIBLE, TERRIBLE. Royal Caribbean, you should be ashamed of yourselves!!!!…

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Dawn H wrote a review Sep 2024

4 contributions

Vegetarian!

I'm soo upset. Vegetarian. . They gave me pork..aka sentient animal gassed b4 its throat was cut!! I wanted prawns!!! For my ethics I had it in my mouth..vomited!! I'm still massively upset.. beyond that!.nb. Imagine the person had a shellfish allergy who got my order!

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Rex L wrote a review Aug 2024

Denison, Texas5 contributions

Not as enjoyable as I was hoping.

While a beautiful ship, it was absolutely the worst for non-smokers! The casino was set up 80% smoking and it all dumped into the aft elevator area which also bled into the main dining room. It ruined dinner, consequently we only ate twice in the main dining room, one we had an anniversary dinner planned. The outside area was next to the children's swimming area, having the grandkids, made it difficult to enjoy them in the pool. It's almost as if a chain smoker was put in charge of the layout of the non smoking areas. Would not recommend the Harmony of the Seas if you are a non smoker...…

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1 Helpful vote

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Anu R wrote a review Aug 2024

1 contribution

Memorable and comfortable cruise

This was our first cruise trip on RC Harmony of the Seas. Wonderful experience indeed. Exceptional service and staff . Sumptuous Food varieties and cuisines. Fine dining servers and service were too good. Special mention for Kurt and Kadek for their cordial service. Both of them were very welcoming every day. Housekeeping replenished supplies daily and we always came back to a clean room . It was a memorable trip for us and we will be back again for another RC cruising…

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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chintan t wrote a review Jul 2024

2 contributions

Third Party (AMEX) Booking - Terrible service

Dear Fellow Cruise Travelers: Beware of your cruise bookings through 3rd party particularly for the Royal Caribbean Cruises. We called today (7/23/2024) to confirm our reservations for family of 6 people (My family and my in-laws). The reservation was for 2 state rooms that were paid for almost 2 months ago with almost $10,000 paid upfront. We found out that they put my in-laws on deck 10 and my family on deck 6. When we booked we were supposed to be in room next to each other. My in-laws are 75 years old and they are from India. This is their 1st cruise experience and our 2nd. We couldn’t get a confirmation of dietary preferences. We were given 5 pm. Dinner time since that was the only time available. They tried to put my in-laws at 7:45 pm waitlisted for my In-laws and my family with 2 kids at 5 pm. The customer service is absolutely terrible, we were transferred to couple of supervisors that were based out of country and they kept apologizing and kept telling us they can’t help us we should go to the American Express since the Royal Caribbean Cruise line doesn’t prefer and service travel agent bookings. To our surprise after 90 minutes of discussion and many transfers we were only given only first names of the people who were on the phone, Fernando, Rafael Gustavo and no last names and no email addresses and no acknowledgement of where are they from and no record of communication we had and no help except we are sorry, we can’t help you we like to help you. Lots of CRAP and no solution. We were even transferred to what they call resolution department and they kept saying that they are not able to help and they are sorry. The booking must be cremated with Royal Caribbean Cruise to get any service about your cruise and related services. It was a HUGE surprise to us since you can not get anything done since we did not book it with Royal Caribbean Cruise Line. We are almost told to bring our own food, eat at different times, live on different decks and no service since it was booked through American Express (third party). PLEASE BE VERY VERY CAREFUL. The customer service was absolutely terrible. Chintan Trivedi (917.637.0161) E-mail: championbroker@gmail.com…

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1 Helpful vote

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