I had a 90 min massage with Yasue and she is definitely an amazing masseuse. She is very skilled and knowledgeable and I would highly recommend her. I visit many spas and get a massage monthly as I travel often for work. This is the first time I have visited this spa but have stayed in the hotel several times. Now for the spa, the check-in process was easy and the ladies were friendly. The locker area is small but clean with a blow dryer, spray deodorant,hair spray, razors and mouthwash.Of course the usual, soap,shampoo,conditioner and body lotion can be found. There is one shower,one restroom and one steam/shower room. The steam was never hot but it was very warm. I took a steam shower and it did help to heat up the room a bit more to my liking. The indoor pool is open to kids of all ages so there is a chance that it won’t be very relaxing if there are several kids screaming and playing. The water temperature is on the cool side and I do prefer more of a warmer pool when I relax. A nice gentleman sits at the desk next to the pool and not sure of his duty but he was friendly. There is fruit infused water, bagged nuts and apricots for a snack if you would like. The spa rooms are nice and relaxing and located downstairs away from the gym and any noise. You really feel like you are away from it all with the Japanese style decor. I would say this is a very expensive spa that needs a bit of improvements but overall, I would go again if I am staying at the Greenwich Hotel again. Enjoy!