The Cigar options and Cigar Sales Staff is excellent however the lounge is a big miss…
Worst experience ever!!!!!
Went to the Eight Lounge after an event at the theatre (to watch Kevin Hart) , walked up to the bar to get a “hiccup cure” for a random lady I was trying to help in the Eight Longe, waited for over 30 min for service at a bar with only 4 people, when I finally raised my arm for service, “hey, can we get some service over here” some waitress who had been holding up the whole crew at the opposite end of the bar (and I mean all 6 they had on staff for the evening) was mad i interrupted her lengthy story to ask for service, and she screamed across the bar “she’s cut off, call for security”. I was surrounded by at least 6 security guards and managing staff tossing me out, just cause I asked for help after waiting for service from a team of staff that was too busy to gossip and giggle to do their job.
Unfortunately I was tossed out, and never even got to ask for the hiccup cure or for the two drinks I was going to buy for my two new gentleman friends I met at the bar while waiting for so long. No one ever asked what I was there for or what I needed. ….. none of the security cared about the issue, only that some random waitress said “she’s cut off, escort her out,”
The staff has no care for the customer. The security is even worse. No one knows what they are doing or how to do the job they were hired for.
Avoid at all costs!!!!! go off the strip if you want good service and a decent price. I’ve lived here over 20 years and have never experienced such horrible service.
Resort World is the worst of all Casinos in Vegas, do not go there if you are trying to have fun and enjoy your time.