I booked the tour through trip advisor on recommendation from my daughter who did the same trip the year before.
I have to say that on other social media groups k have been on - these trips, along with others who are booked with a third party, seem to get a lot of negative comments. Initally this did worry me and I considered cancelling and rebooking through a more direct route but in the end decided to go with it.
We were 100% glad we did. The communication and service was 10/10 and I cannot fault any part of the tour at all.
Our driver who picked us up whatsapped me the day before to tell me what time he would be picking us up from the hotel and was there bang on time! He also offered us a lunchbox option which was 60PLN each (about ÂŁ12) and consisted of a large baguette filled with ham, cheese and salad, an apple, banana, crisps, wafer bar, choc croissant, juice carton and a bottle of water. It was way too much and lasted us for the rest of the day! Very tasty and fresh! Would deffo recommend doing this especially, if like us, you arrive late the night before.
The drive to Auschwitz was comfortable and safe and the driver very friendly and helpful. Nothing at all was too much trouble. You could leave stuff in the van / minibus so you didn’t have to carry bags around with you.
Getting into the camp itself was straightforward, our tickets were ready for us and we jumped straight to the front of the queue and the driver made sure we were all with our tour guide before going back to the van.
The tour with Anna was fantastic, very interesting and respectful at all times and she walked and talked at a reasonable pace making sure everyone was there when she stopped at certain points one tour.
We arrived back in krakow at our hotel at 1.45pm after being picked up at 6.50am in the morning (we chose door to door service) not all tours offer drop back to your hotel.
Other options I looked at offered hotel pick up but then drop back to a central point so would involve more walking, which, after a long day walking around the camps, would have been a bit too much for us.
I would have no hesitation in recommending this tour to anyone or using them again - it was a good price with fantastic service and there was nothing we would change - thank you!