This tour was horrific — they first left us with an unlicensed driver that got turned away from the main entrance of the park, they then tried to sneak us in but everyone was uncomfortable with that so we made them turn around. They then found another driver that had the right license but the tour guide never even told us that we could get on this other bus, one of the Spanish speaking members of our tour had to call us on WhatsApp to inform us they found someone new and the tour could proceed as planned, just a few hours delayed. The whole day, even with all the complications, they were rude and didn’t offer any communication or remorse. It would’ve been a wasted day because of their negligence and caused a 2 hr delay on our tour. Not to mention that this tour just legitimately sucks. It’s in the most cramped van ever, I’m not that tall and I couldn’t even sit properly in it, it was seriously seriously uncomfortable. Then, the entire hike the group split off into four groups and with only two tour guides (and only one that spoke english) that meant two groups were without a tour guide THE ENTIRE TIME!!! i think we exchanged maybe four words (“hola” when we passed them on the trail, and “where’s the van” when they came back) with the main guide Sofia throughout the whole 11 hour day. We legitimately barely saw her the entire day and she under no circumstance guided us. Didn’t tell us anything about the park. All this tour does is provide you with extremely uncomfortable, occasionally negligent transportation to the park for $150. Get on the Bus Sur busses and save yourself money and also guarantee that you can go and don’t have an unlicensed driver and a tour guide that doesn’t care about anyone on the tour and was quite frankly super rude when the complication with the driver first came to light (they didn’t even tell us about it, we had to rely on Spanish speakers in the car to translate what the police were saying). DO NOT BOOK WITH THEM!
THEY ALSO NEVER BROUGHT US TO SEE THE CAVES. WASNT EVEN MENTIONED!