Warning to travelers: If you are considering using MobiMatter’s eSIMs, be aware that their products may have hidden limitations that are not disclosed before purchase. They refuse to take responsibility for these issues, leaving customers frustrated and without a solution.
I purchased the "Singapore, Malaysia, and Thailand 30GB eSIM" from MobiMatter, expecting it to work normally in Thailand as advertised. However, after activation, I discovered that this eSIM routes all traffic through Hong Kong, meaning that some services are completely blocked - including OpenAI and TikTok - even though these services are freely accessible in Thailand.
Nowhere in the product description was this critical information disclosed before purchase. Customers are not informed that they will be assigned a Hong Kong IP address, which causes serious service restrictions.
I contacted MobiMatter support, and while they acknowledged the issue, they refused to offer a refund or update their product page with this crucial information. This is completely unacceptable and misleading to customers.
Would I recommend MobiMatter? Absolutely not. Transparency is essential in the eSIM market, and this company has proven to be dishonest.