Fantastic customer service. There was an issue with the booking system, so the tour left without me, but when I messaged the tour service, Asmi responded immediately, came down to the office, organized another tour for me, and then walked me over to the pick up area. Top notch handling of a glitch.
The tour itself was great as well, we went to all of the destinations on my list, plus a few other of the tour guide's favorites spots. Listening to his experience in Sarajevo during the war is sobering, but you do get a different insight into Bosnia and its history. Highly recommended and a great way to spend a day in Sarajevo.