My ratings has been sporadic for this because of several reasons: The trip itself was phenomenal, and I highly recommend EVERYONE to do it. It’s definitely an experience you can’t miss. And DON’T miss the hot air balloon! That said, our driver Sammy was very knowledgeable about the Masaai Mara safari, and also diligent to help us see most of everything we needed (minus the black rhino which of course is extremely difficult). That said, there were moments where he & I had some tiffs because of SEATING arrangements (as to which guest sat in the front, etc which was very arbitrary and not really fair). That said, it was trivial, and we were both exhausted from the trip. That said, there were a few problems with communication and coordination from the get-go. 1. On out way home we had to change car+driver. 2. I was told I had to pay the driver dropping me back to my hotel. They realized they were wrong though, and I corrected them. Anyways, despite all that, I still say — JUST DO IT!