My recent trip to Egypt included the land operator Planet Tours & Travel. I wanted to review them separately from the travel company I booked the full excursion through (Exoticca-Avoid At All Costs!!!).
Planet Tours provides some outstanding customer service. We had great reps within the company (Samuel, Omar, etc...) as well as an amazing freelance guide, Fady. They work with you every step of the tour, making sure that your check-in, transportation, and even arrival/departure are seamless.
However, I was not crazy about the day-to-day organization of the trip. I understand the need for some of it (including early mornings to avoid the heat), but much of the trip was rushed and exhausting. You are often to tired and too hungry (LUNCH BREAKS PLEASE!!!) to actually enjoy some sites. I think a planning meeting in which the company revisits the actual structure of the tour would be helpful.