No customer service and no customer care!!! The high quality of the equipment and the high prices don’t speak with their service and customer care. I am so disappointed. The salesmen sell the membership, only sell, and when you have some issue, nobody cares. I had health issues, added some money to my gym membership and took pool membership. As I don’t swim so well, I participated only in group workouts. On February they closed the group workout pool to repair, so I couldn’t go to workouts for 1.5 month and my membership ended and whatever I did, they didn’t extend my membership. I spoke with salesmen and with customer care specialist, they told they couldn’t help me with anything… so think a lot, before buying a membership with such a high price!