The booking process and tour was very simple and the company did a good job following up with us immediately after booking. It was a very good trip for the price. There are a lot of activities squeezed into the 5 hours, so be ready to move quickly. The sites (Titop, Amazing Cave, and Bamboo boating) were incredible so I am glad they could fit them in to a single day. The staff was very friendly, attentive, and helpful. My only critique was the meal wasn’t overly impressive (the chicken was rather dry), but again relative to the price it was good. — Side note drinks are not included, but I believe that is the case for most cruises in Ha Long Bay.