This hotel is a complete con. On arrival there was no one on reception, despite us giving a time of arrival. The family running the hotel were in residence, in front of the TV in the lobby, and the children were riding their bikes around the lobby.
This is allegedly a 4 star hotel but it would not qualify for 1 star. It has none of the facilities listed on Tripadvisor, Agoda or Booking.com. The staff have no idea how to run a hotel. The rooms were dirty, lamps and taps were broken and the rooms were not serviced, despite us being the only guests. We were woken up at 7.15 to be given coffee sachets as they hadn't put them in the room.
They were unable to provide any breakfast apart from instant noodles, instant coffee and fried eggs. They told us they had no tea or Vietnamese coffee, no fruit and no bread. Drilling started on the roof at 8.30am and rubble was transported in the lift, so that was why it was filthy.
We paid the highest rate for this hotel and it was appalling. We left after 1 day. Additionally, they e mailed us a week before to ask for a cash payment, for the total amount, into a random bank account. They then wanted us to pay in cash on arrival, despite it being 4 star and we expected to pay on Visa. We made them sort out their Visa machine.
Quan Lan is a poor destination, as the beaches are dirty, with lots of rubbish at the back of the beaches. The tourism authorities describe them as pristine, but they are not! Rubbish is piled up all over the island. The local tourism authorities should address this urgently as it is not typical of the rest of Vietnam. Food is very difficult to find in Minh Chau. The best thing about this hotel was the toilet paper and the electric taxi to the port, to escape!
Having travelled extensively, we can be sympathetic to local conditions and respect that people are just trying to earn a living, but this is simply a ripoff. This hotel should be delisted immediately and I will be writing to Tripadvisor, Agoda and Booking.com. Translate all reviews about this hotel and Quan Lan and believe all the bad ones. It is shocking and shameful, when so many places in Vietnam are amazing. Do not waste your time and money!