We had low expectations due to the reviews, but I feel like you get what you pay for. Make sure you walk around and see all the different areas, just go places until you can’t.
We had Wellness/Spa access and a massage each, which we bought online. The ‘Aroma’ massage was in the main hall, behind some thin covers, and the ‘Refreshing’ massage was in more private rooms in the back. Both massages were just fine, neither too hard or too weak. Cleanliness was also fine, I forgot my slippers, but a staff told me they don’t really care.
I think we had a better time because we went on a Tuesday during the last week of January, so there weren’t packed to the brim. Guy in the front desk was also pretty helpful in terms of explaining massages, wristband and signage.