This was an all-round fantastic experience. A mate and I booked the off-roading, unfortunately it was snowed off, but our guide Thomas communicated with us promptly and offered us the chance of a full refund or to go snowmobiling, which is what we went for.
He was prompt for collection in the morning as well as impeccably polite and friendly. He drove us to our destination and sorted out all the details. The experience snowmobiling was excellent and our guide for that was very professional, as well as taking us on a brilliant root. The snowmobiling lasted over and hour, which was plenty of time to have a great ride without being too long. It was genuinely one of the most fun outdoor experience we have had.
Afterwards Thomas drove us to the thermal pools and helped use skip the huge queue as well as talking us through what to expect and which bits we may like most. The whole day felt like a really well rounded mountain retreat experience. Afterwards he got us back to Krakow promptly, however was very flexible around when we wanted to eat and for toilet stops etc.
My mate and I were really impressed and had an amazing day. That was in no small part to Thomas being such a fun and diligent guide for the day.`We would both heartily recommend to anyone else looking for a fun outdoor activity in Krakow. It was a really nice change of pace from exploring the city.