The Helicopter Line was the second company I approached for one seat on a heli trip to Milford Sound. There had been poor weather the day before. Whilst my first choice was not available, the communication around what was possible was excellent, prompt, and helpful, and this resulted in a wonderful trip to Milford Sound.
At one stage I got an email to call the team, but with one week away I wasn't on phone roaming so this wasn't possible, please consider this as not always the best form of communication. Any mode that uses data (I had a data eSim and regular WiFi as well) would be better if voice interactions are necessary eg. WhatsApp. Otherwise, emailing is suitable and the staff doing the organising were so prompt that it didn't need a phone call.
I loved the trip, excellent value. And the way we were escorted from the helipad, immediately into a minibus that was ready, and onto a boat was great. The smaller sized boat was excellent, and the captain/commentator was fabulous. As a bonus, we did a snow landing which was so fabulous, and had a pilot that was more than willing to take our phones and snap some shots of us deliriously happy. Would be my first recommendation to family and friends for Queenstown heli operators due to the ease of communication and quality of the day.
