We booked this venue for a big birthday bash. While we had a great time at the venue, it was hard to ignore that the majority of staff were extremely rude and obnoxious to all the patrons. Everyone was taken aback and appalled about the way the staff treated their customers. This seems to be a major staff issue as we experienced the rudest staff in a venue we've ever seen on all floors of this venue. Management really had no idea what was happening with our function, therefore the order of service was disjointed and wrong drinks and food was served. The only saving grace for this venue is the ONE friendly and accommodating staff member Ian who went out of his way to save this night from such a weird customer experience. We want to support this venue, but management and staff really need to review their customer treatment and develop some interpersonal communication skills.