My tour guide and driver, Marco, was late on his way to pick me up for the day trip but he sent me a message via WhatsApp, which was appreciated. He was friendly and knowledgeable and a good driver. The drive is 3 1/2 hrs one way so expect to spend a lot of time in the van. Our local guide in Prague, Jane, was friendly and knowledgeable, but seemed more concerned that we shop from local businesses (perhaps they're all friends with her). She was knowledgeable about Prague, but we didn't visit some of the locations on our itinerary like Prague Castle. Also, when she was asked for recommendations for lunch she didn't have any specific places to point us to, she just told the us to go to Old Town. Keep in mind all restaurants and souvenirs shop are in Old Town and the walk back to the meeting point in the New Town was almost a 10 minute walk away from Old Town. This meant your free time is limited to eat, shop, and do what you like.