We, a group of 6 from United States, booked an airport pick-up with Prime Tours for August 30, 2021. Our driver, Mr. Ingi was very professional and courteous. On the way to the hotel, he had to exit the freeway due to some issues of the vehicle. He called a taxi to complete his job. We mistakenly thought the taxi driver was also Prime Tours' employee so there was a bit of confusion when we were asked by the taxi driver to pay for the fare when he arrived the hotel. But we did pay. Then another unexpected thing happened. The hotel we booked was closed due to Covid confirmed case. Follow the instruction posted on the hotel front door, we dragged our luggage and walked downhill(thank God!) to the alternative hotel. According to the hotel, there were 8 sister hotels chipped in to take quests who booked the now closed down hotel. After we settled in and took a very needed long nap, the front desk informed us that while we were resting, Mr. Ingi had stopped by and left 6000ISK which covered the taxi fare and a big box of chocolates. We were all very touched and grateful that we had met such an angel. It would be quite an effort for him to find us since there would be 8 possible hotels to check. If I have any chance to visit Reykavik in the near future, I definitely will book transportation service from Prime Tours with a hope that I get to meet Mr. Ingi again so I can thank him in person.