Enjoyed this place, haven't seen any spa with such an extensive range of experiences: I can see why it is popular. We went from 11-4, they serve lunch from 12-3 (which we didn't book) so it eases a little in the basement experience rooms as people go up to eat. It is a very busy spot for sure but we really enjoyed it. Changing rooms were my least favourite experience, very hot, busy and packed. They need air con in there and more space! As noted in many reviews this place seems to be an attraction for people glued to their phones....its almost creepy at times, a bit Black Mirror! We were unaffected by this but I can see why some people wouldn't like it.