Our guide, Nina, was very friendly and knowledgeable. We had some confusion before our tour (totally my doing) and they were very flexible and accommodating. This is the perfect way to fairly quickly and easily see what Palma has to offer. There is a ride along the harbor and then a tour through old town with several stops along the way, a good mix of sightseeing and history. The pace was very good, mostly flat with only a few minor up hill sections. The bikes were very comfortable. We had a 17 year old boy and 15 year old girl and they both really enjoyed the experience too. We love bicycle tours wherever we go and this one did not disappoint!! Just book it, you will not regret it!!