I went into the Boggi Frankfurt city centre store on 18/11/2019 and bought a jacket for my partner as a Christmas gift at a cost of 349 EUROS. I found out that the size I had bought was too big, and so went back to the store with the jacket on 11/12/2019 to exchange it for a smaller size.
The smaller size was not available in store, and so I was asked to order it online (i.e purchase a SECOND jacket at 349 EUROS), and this money I spent online would be refunded to me. So I left all my bank account details and was promised the money would be back on my account soon. Why could Boggi Frankfurt not simply ordered the jacket from Boggi HQ for me and then exchanged it when it arrived in the store? Why was I made to purchase 2 jackets?
I still have not received the refund and so I went into the store on Tuesday 7th January and asked where the refund was. I was treated disrespectfully and aggressively, and told that Milan had just got back from holidays and to return next week.
The difference between how I was treated when I made the purchase and how I was treated while trying to find out about the refund is quite shocking. I felt like it was somehow my fault that Boggi has such a strange refund/exchange system and that I was being an unwelcome nuisance in store. Boggi - this is your fault, not mine.
For a brand of such prestige this is totally unacceptable.I will never be going to any Boggi store again, nor will my circle of family and friends.