We were so pleased with all services we received from Tom and his associates while in Berlin to pick up our beautiful new Papillon puppy. Tom was extremely responsive to any requests we had, getting back with us in the middle of his night, if that was when we contacted him. All texts and emails were quickly and efficiently handled, and all requests handled expeditiously.
Tom arranged a private 4-hour tour with Klaus while we were there. We learned so much from Klaus for such a short time. Klaus picked us up is a spacious new Mercedes, which was most comfortable. Klaus saw that our every need was met.
So glad we booked the airport transfer with Tom for our return to the US. We had been assured by the Adlon hotel that someone would be available to help us get a taxi for our 3:30 AM transfer to the airport. When we were ready to leave the Adlon, there was no one in the hotel lobby who could have gotten us a taxi, nor was there any traffic that might have been a taxi. Thank goodness we had pre-booked with Tom for that airport transfer and that Tom had booked us with Sebastian.
Sebastian helped us get our luggage out of the hotel, into the car, and into the airport and to the correct kiosk for check in. An invaluable service. He made everything so easy.
What a great group to deal with. We highly recommend Tom and his associates for any transportation needs while in Berlin!